Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Debbi-Jo Duel

Athol,MA

Summary

I am a hardworking passionate person. I am a job seeker with strong organizational skills.

I started off as a Direct childcare worker and was promoted to Crisis Counselor and then to the Offenders group as a facilitator. I left Stetson after ten years as I was recruited by the Principal at CAPS Collaborative,(former Principal Stetson School) to assist with starting a new program assisting students transitioning from hospital,residential and lock up setting back into the public school. This was a very successful program until budget cuts in the public schools.

I became a PCA for my brother due to him becoming blind. I did this for about 10 years, until his daughter took over the role.

I changed clientele and started working with developmental delays adults as a program manager and and as a adult foster care family. I took a lot of pride in the fact that the house passed all inspections and audits with no negative findings. The whole team took pride in making sure every client and staff has a reason to smile everyday.

I decided to switch clientele again and went to Clearbrook Banyan Treatment Center due to my son in law being a drug addict. We watched him and the whole family struggle with this disease and wanted to learn more about this addiction and do more to help others.

I take pride in being a energetic, ambitious and highly motivated person who gives a 100% of myself in everything I set my mind too.

Overview

40
40
years of professional experience

Work History

Lead Case Manager

Banyan Clearbrook Treatment Center
Baldwinville, MA
02.2020 - Current
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Organize events for clients in an around the community
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Assisted with outreach and engagement services to engage clients and maintain working relationships.
  • Organize events for clients in and around the community.
  • Conduct outbound telephone calls to Clearbrooks Alumni.
  • Represent the program to the referrals sources,potential clients and other outside agencies in a courteous,professional manner that reflects positively on the program and staff.

Personal Caregiver

Tempus Unlimited
Orange, MA
08.2010 - Current
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean, safe and well-organized patient environment.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Assisted disabled clients to support independence and well-being.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

Family Support Worker

ARC Of Western ,MA
Athol, MA
08.2010 - 01.2015
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Completed home welfare checks to align with state and program guidelines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Program Manager of Residential Services

Lifeskills
Winchendon, MA
08.2011 - 08.2013
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
  • Participated in community events and met with local leaders to develop recreational activities for residents.
  • Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

DSW 2(Supervisor)

Ma Department Of Developmental Services
Templeton, MA
05.2009 - 05.2011
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Responsible for staff ratio,supervision of staff and scheduling of staff.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Evaluated client progress toward established annual and quarterly goals.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Remained alert to problems or health issues of clients and competently responded.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Administered medication as directed by physician.
  • Entertained or read aloud to patients to improve mental health and alertness.

Educational Para-Professional

CAPS Collaborative
Gardner, MA
03.1989 - 08.1997
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Graded tests and papers and recorded grades for teaching staff.
  • Prepared reports and paperwork for parent-teacher conferences.
  • Managed workflows of classroom volunteers and trained on school procedures.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Worked with students in home environments using tailored behavioral plan.
  • Documented student behaviors, interventions and outcomes.
  • Conducted small group and individual classroom activities on mental health,safety,ADL's and future goals.
  • Vocational training through a mentorship that I developed.
  • Increased proficiencies by attending professional developmental workshops on learning goals, classroom management, student motivation and engaging learning activities.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.

Children's Direct Support Professional

Stetson
Barre, MA
03.1989 - 08.1997
  • Monitored progress and documented clients behaviors,status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance to staff.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Educated potential participants on available services and processes to engage in program.
  • Crisis intervention, Motivational interviewing,deescalating behaviors,
  • Assist in developing and implementing ISP and IEP.
  • Facilitate sexual offenders groups and document.

Education

High School Diploma -

Ralph C. Mahar Regional High School
Orange,MA
06.1986

Skills

  • Treatment planning
  • Outstanding leadership skills
  • Trained as in Veteran Substance abuse Counselor
  • Extremely enthusiastic about all work I do
  • Always willing to assist other departments and teammate's
  • Assisted in the Start up of Two Programs( adolescents and Substance abuse)
  • Very calm during crisis interventions
  • Excellent time management
  • Professional Development
  • Direct Counseling
  • Managing Operations and Efficiency
  • Scheduling and Coordinating
  • Timelines and Files and Records

Volunteer Work

Coached and referred soccer,basketball,softball and baseball at the Athol YMCA.

Volunteers at the local animal shelter assisting with care of animals and participating in fund raising events.


Timeline

Lead Case Manager

Banyan Clearbrook Treatment Center
02.2020 - Current

Program Manager of Residential Services

Lifeskills
08.2011 - 08.2013

Personal Caregiver

Tempus Unlimited
08.2010 - Current

Family Support Worker

ARC Of Western ,MA
08.2010 - 01.2015

DSW 2(Supervisor)

Ma Department Of Developmental Services
05.2009 - 05.2011

Educational Para-Professional

CAPS Collaborative
03.1989 - 08.1997

Children's Direct Support Professional

Stetson
03.1989 - 08.1997

High School Diploma -

Ralph C. Mahar Regional High School

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Debbi-Jo Duel