Overview
Work History
Education
Skills
Timeline
Generic
Debbie Andall

Debbie Andall

Account Payables
Lawrenceville,GA

Overview

10
10
years of professional experience

Work History

Truck Dispatcher

Driveline
08.2020 - Current
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Scheduled and dispatched drivers to locations in [Name of Area].
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
  • Coordinated closely with other departments to facilitate smooth delivery operations.
  • Analyzed customer delivery needs and developed tailored delivery solutions.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Provided training and guidance to new dispatchers.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.

Night Auditor/Front Office Manager

Raddison Hotel
03.2019 - Current
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Store Manager

Clarie's
09.2013 - 03.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Associate of Science - Accounting And Business Management

University of Phoniex
Alpharetta, GA

High School Diploma -

Christpoher Robin Acadamy
Queens, NY
06.1989

Skills

  • Customer Relations
  • Traffic Monitoring
  • Business Presentations
  • Electronic Filing System
  • Customer Service Standards
  • Equipment Location Identification
  • Fleet Operations
  • Safety Processes
  • Roadside Assistance
  • Quality Assurance
  • Billing Statements
  • Telephone Etiquette
  • Trucking Dispatching

Timeline

Truck Dispatcher

Driveline
08.2020 - Current

Night Auditor/Front Office Manager

Raddison Hotel
03.2019 - Current

Store Manager

Clarie's
09.2013 - 03.2019

Associate of Science - Accounting And Business Management

University of Phoniex

High School Diploma -

Christpoher Robin Acadamy

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Debbie AndallAccount Payables