Debbie Andall
Account Payables
Lawrenceville,GA
Overview
10
10
years of professional experience
Work History
Truck Dispatcher
Driveline
08.2020 - Current
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled and dispatched drivers to locations in [Name of Area].
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Provided training and guidance to new dispatchers.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
Night Auditor/Front Office Manager
Raddison Hotel
03.2019 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service trends and provided insights to management team for further improvement.
- Prepared agendas and took notes at meetings to archive proceedings.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Store Manager
Clarie's
09.2013 - 03.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Science - Accounting And Business Management
University of Phoniex
Alpharetta, GAHigh School Diploma -
Christpoher Robin Acadamy
Queens, NY06.1989
Skills
- Customer Relations
- Traffic Monitoring
- Business Presentations
- Electronic Filing System
- Customer Service Standards
- Equipment Location Identification
- Fleet Operations
- Safety Processes
- Roadside Assistance
- Quality Assurance
- Billing Statements
- Telephone Etiquette
- Trucking Dispatching
Timeline
Truck Dispatcher
Driveline
08.2020 - Current
Night Auditor/Front Office Manager
Raddison Hotel
03.2019 - Current
Store Manager
Clarie's
09.2013 - 03.2019
Associate of Science - Accounting And Business Management
University of Phoniex
High School Diploma -
Christpoher Robin Acadamy