Debbie-Ann Edwards
Seffner,FL
Summary
Dedicated Medical Assistant with 13 years of experience in patient care and administrative support. Recently promoted to Preceptor, showcasing leadership and mentoring skills. Seeking to continue within this dynamic healthcare organization to leverage my expertise and achieve a well-deserved pay raise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
TGH Cancer Institute – Surgical Oncology
2019.07 - Current
- As the lead medical assistant, my role involves orienting team members within my department
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Reduced wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties.
- Ensured optimal inventory levels were maintained by monitoring supplies usage and submitting replenishment orders as needed.
Surgical Scheduler
Electrophysiology - Valley Medical Group
2018.12 - 2019.07
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Participated in cross-functional teams focused on improving patient outcomes through enhanced care coordination efforts surrounding surgical services.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
- Reached out to patients to confirm arrival times and convey procedures.
Certified Medical Assistant & Surgical Scheduler
Valley Medical Group – Gastroenterology
2014.11 - 2017.12
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Implemented care and efficiency improvements to support and enhance office operations.
Certified Medical Assistant
Englewood Endoscopic Associates
2013.11 - 2014.11
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Medical Assistant
Hackensack Digestive Disease Associates
2013.01 - 2013.11
- Measured patient spirometry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
Associate of Science - Nursing
Jersey College of Nursing
Tampa, FL11.2025
Associate of Science - Medical Office Assistant
Bergen Community College
Paramus, NJ08.2013
Skills
- Collaboration and Teamwork
- Epic Software Proficiency
- Healthcare Industry Knowledge
- Verbal & written communication
- Detailed oriented
- Problem solving
- Medical terminology
- Certification in CPR and First Aid
- HIPAA Compliance
- Medical Terminology
- Patient Scheduling
- Direct Patient Care
Accomplishments
- Tenured for 5 years within the Surgical Oncology department
- Precepted 10 employees, 9 of which are still employed at TGH
- Currently participating in Tumor Board meetings to identify areas for improvement that support NAPBC accreditation
- Implemented procedures within my clinic to solve problems and avoid patient delay and waste
- Led teaching sessions with TGH Imaging to successfully integrate and implement the Tyrer-Cuzick risk assessment into their workflow.
Communication Skills
As the lead medical assistant, my role involves orienting team members within my department. I've taken the lead in implementing policies and procedures aimed at enabling our institution to attain the National Accreditation Program for Breast Centers (NAPBC) certification.
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- CPR/AED Certification
- Basic Life Support (BLS) - American Heart Association.
Timeline
Certified Medical Assistant
TGH Cancer Institute – Surgical Oncology
2019.07 - Current
Surgical Scheduler
Electrophysiology - Valley Medical Group
2018.12 - 2019.07
Certified Medical Assistant & Surgical Scheduler
Valley Medical Group – Gastroenterology
2014.11 - 2017.12
Certified Medical Assistant
Englewood Endoscopic Associates
2013.11 - 2014.11
Medical Assistant
Hackensack Digestive Disease Associates
2013.01 - 2013.11
Associate of Science - Nursing
Jersey College of Nursing
Associate of Science - Medical Office Assistant
Bergen Community College
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- CPR/AED Certification
- Basic Life Support (BLS) - American Heart Association.
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