Debbie-Ann Powell
Bronx,New York
Summary
Versatile and results-oriented professional with extensive experience at Paymaster Jamaica Limited, excelling in customer satisfaction and retention through adaptability and strong work ethic. Demonstrated leadership in supervising teams and streamlining operations, enhancing efficiency by over 100%. Proficient in Microsoft Office Suite and adept at collaboration, I bring a track record of problem-solving and process improvement. Detail-oriented and able to learn new concepts quickly.
Overview
22
22
years of professional experience
Work History
Customer Service Supervisor/ Branch Officer
Paymaster Jamaica Limited
08.2015 - 06.2024
- Provided welcoming and exceptional service to over 100 customers every day to drive retention.
- Leveraged product knowledge to facilitate efficient upselling.
- Input customer data including names, addresses, and phone numbers into multiple service software for business partners.
- Guided new team members through customer service script recitation.
- Verified and approved cash flow records, preparing lodgements for deposit.
Engagement Specialist
Accent Marketing Limited
09.2012 - 10.2014
- Addressed concerns of digital customers with professionalism and efficiency.
Cashier / Sales Clerk
Citismart Trading Limited
03.2002 - 10.2011
- Ensured timely completion of lodgement tasks and invoice documentation.
- Facilitated payment transactions for customers.
Education
Certification - Home Health Aide
Big Apple Training Inc
CSEC - Information Technology, Mechanical Engineering Technology, Technical Drawing, English Language, Mathematics, Microsoft Office Suite
Excelsior High School/ Hutton Education Unit
Skills
- Adaptability
- Collaboration
- Strong work ethic
- Problem solving
- Microsoft Office Suite
- Records management
- Team leadership
- Employee schedule management
References
Available upon request.
Timeline
Customer Service Supervisor/ Branch Officer
Paymaster Jamaica Limited
08.2015 - 06.2024
Engagement Specialist
Accent Marketing Limited
09.2012 - 10.2014
Cashier / Sales Clerk
Citismart Trading Limited
03.2002 - 10.2011
Certification - Home Health Aide
Big Apple Training Inc
CSEC - Information Technology, Mechanical Engineering Technology, Technical Drawing, English Language, Mathematics, Microsoft Office Suite
Excelsior High School/ Hutton Education Unit
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