Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Debbie Armstrong

Yucca Valley,CA
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

28
28
years of professional experience

Work History

Sales Associate Team Leader

Brighton Collectibles
09.2007 - 08.2022
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved or exceeded company-defined sales quotas.
  • Met existing customers to review current services and expand sales opportunities.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Contributed to team objectives in fast-paced environment.
  • Quoted prices, credit terms and other bid specifications.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Set and achieved company defined sales goals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed, maintained and utilized diverse client base.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Presented professional image consistent with company's brand values.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers and community to promote long term business growth.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Stayed current on company offerings and industry trends.

Assistant Store Manager

Chico’s FAS
10.2013 - 05.2022
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Rotated merchandise and displays to feature new products and promotions.

Sales Associate

Oshkosh
11.2006 - 02.2011
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Built relationships with customers and community to promote long term business growth.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Set and achieved company defined sales goals.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Achieved or exceeded company-defined sales quotas.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Informed customers of promotions to increase sales productivity and volume.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Presented professional image consistent with company's brand values.

Education

Associate Degree - Registered Dental Assistant

Rio Hondo College, Whittier, CA
02.1983
  • Professional development completed in Subject

Skills

  • Money Transfer Systems
  • Sales Expertise
  • Time Management
  • Cash Handling Accuracy
  • Customer Service
  • Cash Register Operation
  • Guest Relations
  • Shrinkage Prevention
  • POS Inventory System Operation
  • Sales Trends
  • Product and Service Sales
  • Customer Needs Assessments
  • Expense Reports
  • Verbal Communication
  • Money Handling
  • Employee Performance Evaluations
  • Multitasking Strengths
  • Excellent People Skills
  • Product Promotion
  • Stocking and Replenishing
  • Loss Prevention Goals Monitoring
  • Motivational Leadership
  • Inventory Control Processes
  • Meeting Deadlines
  • Self-Checkout Assistance
  • New Teller Training
  • Retail Store Operations
  • Shipment Processing
  • Inventory Tracking
  • Retail Loss Prevention
  • Store Opening and Closing
  • Strategic Planning
  • Fraud Detection
  • Sales Goal Attainment
  • Verbal and Written Communication
  • Conflict Resolution
  • Security Practices
  • Stockroom Organizing
  • Personal Shopping
  • Purchase Packaging
  • Monitor Security
  • Answering Customer Questions
  • Returns and Exchanges
  • Restock Shelves
  • Quotas and Goals
  • Item Ticketing and Pricing
  • Merchandising and Display
  • Checking Inventories
  • Garment Fittings
  • Jewelry Personalization
  • Energy and Physical Stamina
  • Strong Communication and Interpersonal Skills
  • Persuasive Selling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Store Manager - Chico’s FAS
10.2013 - 05.2022
Sales Associate Team Leader - Brighton Collectibles
09.2007 - 08.2022
Sales Associate - Oshkosh
11.2006 - 02.2011
Rio Hondo College - Associate Degree, Registered Dental Assistant

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Debbie Armstrong