Summary
Overview
Work History
Education
Skills
Accomplishments
Diamond Club Top Performer. General Manager of the Year. Lead HACCP compliant team CIT Italy
Timeline
Generic

Debbie Baily

OBrien,FL

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 25+ years of experience in team leadership in Restaurant industry. Background includes sales, management and customer service in fast-paced settings.

Overview

25
25
years of professional experience

Work History

Restaurant Manager

Carrabba' Italia Grill
03.2013 - 10.2018
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maximized quality assurance by completing frequent line checks.

General Manager

Olive Garden
09.1993 - 03.2013
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

Mapletown High School
Greensboro, PA

Skills

  • Food Service Background
  • Order Delivery Practices
  • Customer Service Best Practices
  • Conflict Resolution Techniques
  • Hiring and Training
  • Food Preparation and Safety
  • Train Employees
  • Labor and Food Cost Control
  • Order Supplies
  • Full Service Restaurant Background
  • Food Plating and Presentation
  • Shift Management
  • Complaint Resolution
  • Inventory Control
  • Personnel Recruiting
  • Performance Improvement
  • Organization and Prioritization
  • Staff Scheduling
  • Culinary Arts Education
  • Purchasing and Cost Control
  • Accounts Payable and Accounts Receivable
  • Staff Supervision
  • Operations and Procedural Knowledge
  • Schedule Crew Members
  • Disciplinary Action
  • Investigating Complaints
  • Food and Beverage Orders
  • Dining Reservations

Accomplishments

  • Supervised team of 40 + staff members.
  • Collaborated with team of [20 +] in the development of Green Team.

Diamond Club Top Performer. General Manager of the Year. Lead HACCP compliant team CIT Italy

Olive Garden recognizes the top 5% performing Restaurants each year in their Diamond Club program.  I was chosen in 2004 as a Top performer in which we were honored at the Ritz Carlton in Laguna Niguel CA.

Was chosen General Manager of the year 2008 for excellent food,labor cost controls, as well as  reducing employee turnover.

Only Top performing manager are selected to attend the Culinary Institute of Tuscany Castellina in Chianti Italy

Timeline

Restaurant Manager

Carrabba' Italia Grill
03.2013 - 10.2018

General Manager

Olive Garden
09.1993 - 03.2013

High School Diploma -

Mapletown High School

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Debbie Baily