Debbie Banister
Davenport,IA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
MidAmerican Energy
Davenport , IA
09.2024 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Flight Attendant
EnvoyAir
10.2011 - 11.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Education
Associate of Arts - Business Administration And Management
Chicago Institute of The Arts
Chicago, Illinois05.1985
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Computer proficiency
Problem resolution
Payment processing
Follow-up skills
Call management
Product knowledge
Documentation
Data collection
Prioritization
De-escalation techniques
Multi-line phone talent
Account updating
Research
Service standard compliance
Document control
Microsoft Office Suite
Microsoft PowerPoint
Order processing
Microsoft outlook
Professional telephone demeanor
Timeline
Customer Service Representative
MidAmerican Energy
09.2024 - Current
Flight Attendant
EnvoyAir
10.2011 - 11.2023
Associate of Arts - Business Administration And Management
Chicago Institute of The Arts
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