Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debbie Barnes

Dawsonville,GA

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

39
39
years of professional experience

Work History

Contact Representative

IRS
Chamblee Tucker, GA
01.2024 - Current
  • Applying tax laws, rules, or regulations and written guidelines.
  • Experience gained in an environment conducting telephone interviews, investigating and resolving questions, issues, and technical problems related to taxpayers' accounts.
  • Monitored overdue accounts using automated information systems.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Advised delinquent customers on strategies for debt repayment.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Spoke with taxpayers to learn reasons for overdue payments and to review terms of credit contract.
  • Used excellent verbal skills to engage taxpayers in conversation and effectively determine needs and requirements.
  • Prepared letters, memos and other documents using word processing or spreadsheet software,
  • Documented taxpayer interactions in internal systems to establish a clear audit trail.
  • Educated taxpayers about terms of contract to foster on-time payments to avoid enforcement actions(e.g., lien or levy).
  • Reviewed, interpreted, and analyzed individual taxpayer situations to recommend payment plans.
  • Used computer systems and software packages to input, access or store information.
  • Participated in ongoing training sessions related to tax collection practices.
  • Maintained accurate records of conversations with taxpayers.
  • Researched taxpayer requests by accessing internal databases.
  • Responded promptly and courteously to all taxpayers' inquiries via phone.
  • Explained collection policies, procedures, and processes clearly to taxpayers.
  • Assisted taxpayer with understanding their payment options.
  • Provided taxpayer service to resolve issues related to overdue accounts.
  • Answered incoming calls from taxpayers regarding collections inquiries.

Assistant Director/Lead Teacher

St. Matthew's and St. Timothy's Daycare Center
New York, NY
01.1990 - 09.1997
  • Implemented policies and procedures to ensure compliance with federal, state and local laws.
  • Coordinated financial activities, budgeting and forecasting for assigned departments.
  • Monitored staff performance, provided feedback and conducted annual reviews.
  • Provided guidance to departmental staff in resolving customer complaints.
  • Analyzed data from multiple sources to identify trends and develop strategies for improvement.
  • Assisted in developing strategic plans to meet organizational goals and objectives.
  • Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
  • Developed protocols for handling confidential information within the organization.
  • Ensured compliance with safety regulations among all personnel.
  • Established standards of excellence for customer service delivery throughout the organization.
  • Collaborated with other departments to improve interdepartmental communication.
  • Established budgets and tracked expenses to drive operational efficiency.
  • Generated billing reports to meet strict deadlines.
  • Implemented billing procedures, audited and reconciled accounts and recorded transactions.
  • Oversaw the maintenance and updating of organizational databases and records.
  • Implemented customer service initiatives to improve client satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Utilized data-driven decision making processes to assess student progress, inform instruction, and monitor teaching effectiveness.

Lead Bank Teller

Chemical Bank (aka Chase Bank)
New York, NY
06.1985 - 08.1989
  • Handled incoming mail related to customer accounts including deposits and loan applications.
  • Answered phone calls from customers seeking assistance with their accounts or services provided by the bank.
  • Verified identification of customers before processing transactions or opening new accounts.
  • Developed relationships with customers by providing exceptional service in a friendly manner.
  • Conducted research into customer inquiries regarding account balances, fees, interest rates.
  • Performed fraud detection duties by recognizing suspicious activity in customer accounts.
  • Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
  • Resolved customer issues or referred them to the appropriate department for resolution.
  • Ensured compliance with all banking regulations and policies.
  • Maintained customer records, including account information and transaction history.
  • Assisted in training new tellers on bank processes and procedures.
  • Balanced cash drawers daily and maintained accurate records of transactions.
  • Input data accurately into the bank's computer system following established guidelines.
  • Prepared reports detailing customer account activity for management review.
  • Participated in weekly team meetings to discuss customer feedback and suggestions for improvement.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
  • Ensured compliance with federal regulations and internal policies during all transactions.
  • Handled complex transactions and provided backup support to other tellers as needed.
  • Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
  • Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
  • Monitored and maintained security procedures to protect both staff and customers.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Received and counted daily inventories of cash, drafts and checks.

Education

Master of Science - Reading Teacher Education

Brooklyn College of The City University of New York
Brooklyn, NY
02-2001

Bachelor of Arts - Psychology

College of New Rochelle, The
New Rochelle, NY
01-1993

Skills

  • Social Perceptiveness
  • Goal-Oriented
  • Strong interpersonal skills
  • Complaint resolution
  • Customer Relationship Management
  • Payment Processing
  • Account updating
  • Data Entry
  • Analytical abilities
  • Resolving issues
  • Answering questions
  • Proficiency in Microsoft Word, Excel and Google Suite software
  • Verbal and written communication
  • Problem-solving skills

Timeline

Contact Representative

IRS
01.2024 - Current

Assistant Director/Lead Teacher

St. Matthew's and St. Timothy's Daycare Center
01.1990 - 09.1997

Lead Bank Teller

Chemical Bank (aka Chase Bank)
06.1985 - 08.1989

Master of Science - Reading Teacher Education

Brooklyn College of The City University of New York

Bachelor of Arts - Psychology

College of New Rochelle, The

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Debbie Barnes