Debbie Barrus

• BPC (Business Process Champion) attend required monthly BPC meetings discussing upcoming changes in salesforce. Help with salesforce projects and monthly salesforce regression testing. Submit ideas and CS requests to BPC team for possible updates to salesforce.
• OTC SAP monthly releases meetings. OTC monthly system testing on releases to make sure it is working as expected.
• Member of CSI project team since March 2023. Team's objectives are to deep dive into salesforce cases worked by each CS teams to improve email case response time, Project also includes Communities Portal Push sending portal invites to customers to encourage them to order through Portal. Share features and benefits of using our portal. (Can speak to in more detail).
• Attend and participate in town halls, weekly and monthly meetings with team members and managers.
• NCWI New Accounts
• Precision Tickets Complete knowledge/experience of all Precision tickets. Submit them daily
• Salesforce Cases, transfer to CSRs, Customer Focus Unassigned Queue daily to assign cases to CSR's to work. Helps increase customer response time
• CS Corporate Support, daily cases sent by shared services requesting help to resolve issues with customer orders, changed terms on orders for payments or requesting me to contact customers for credit card payments.
• Take credit card payments from customers on our secure credit care line, on incoming and outgoing calls.
• Educate customers about billing, payment processing and support policies and procedures surrounding credit cards and invoices.
• Work daily with internal and external customers through emails, IM, and by phone to help answer question, provide support, and solve issues that require my skills and experience. Also set up team meetings where needed to resolve issues.
• Act as back up on tasks for two team members where needed

• Contacted small businesses to help them establish, improve and protect their company's credit improving their likelihood of loan approvals, lending terms, credit limits and payment terms.
• Risk management solutions to help evaluate credit risk of potential business partners, and monitor credit risk changes of current business partners.
• Sales and marketing solutions to help customers find and qualify new business.
• Proven ability to meet and exceed sales objectives.

• Initiate calls to established and prospective customers to develop their Yellow Pages and Internet advertising.
• Discuss customer business strategies for growth through advertising, and develop programs to meet need.
• Design ads using Microsoft Office Professional.
• Organize and prioritize daily workflow to meet customer deadlines and strict directory deadlines.
• Daily cold calling to expand customer base.
• Execute contracts for billing and handle detailed paperwork.
• Contact delinquent accounts for payment.
• Consistently met or exceeded 100% of yearly objective.
• Maintained Customer Standard of Excellence achievement for customer service. Senior member assigned to recent sales rep Mentor Program 2003-2007

Director of Operations over three Triad locations.

• Responsible for hiring and training internal staff members in clerical and industrial divisions.
• Recruited and managed of 200 field employees monthly, for large client customer base, and
• Consistently grew new customer base through outside sale efforts which resulted in revenues of $3.2 million yearly. In charge of customer relations handling special needs of large volume accounts, personnel requirements problem solving and business negotiations needed to maintain large customer base of 125 client companies.
• Collaborated with team of manager, to develop and implement operations manual for new and existing branch managers. Wrote Credit Credit/Collections/A/R manual of policies and procedures, successfully implemented in twenty six locations.
• Shared in company wide classroom training to roll out new Staffing Specialist training manual.