Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Debbie Betts

Baldwyn,MS

Summary

Dynamic professional with a proven track record at Ross Dress for Less, excelling in customer relationship management and complaint handling. Enhanced customer retention through exceptional service and team collaboration. Skilled in nutrition planning and adept at building rapport, significantly improving client satisfaction. Achieved notable success in resolving escalated issues, demonstrating strong problem-solving and interpersonal abilities. Committed Certified Home Health Aide offers 13 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, providing empathetic, personal care to patients, comfort and dignity. Well-versed in direct patient care and recordkeeping. Strong knowledge of emotional, physical, and social support strategies.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Ross Dress for Less
06.2016 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.

Personal Care Assistant

Total Home Health Care
01.2009 - 07.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.

Food Preparatory Specialist/Manager

McDonald's
09.1998 - 12.2008
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Implemented customer feedback system to inform product development.

Education

High School Diploma -

Baldwyn High School
Baldwyn, MS
05-1992

Skills

  • Team Collaboration
  • Customer Engagement
  • Customer Relationship Management
  • Complaint Handling
  • Client Engagement
  • Relationship Building
  • Infection Control
  • Nutrition planning and preparation
  • Housekeeping
  • First Aid and Safety

Certification


  • CPR, American Red Cross
  • AED, American Red Cross
  • First Aid Certification - American Red Cross.
  • Personal Care Aide Certification (PCA) - Various state health departments or private organizations.
  • Home Health Aide (HHA) Certification
  • ServSafe Food Handler's Certification

Timeline

Customer Service Executive

Ross Dress for Less
06.2016 - Current

Personal Care Assistant

Total Home Health Care
01.2009 - 07.2021

Food Preparatory Specialist/Manager

McDonald's
09.1998 - 12.2008

High School Diploma -

Baldwyn High School

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Debbie Betts