Debbie Bickell

• Responsible for supporting the Sales organization in generating profitable, quality orders; acting as a liaison between the Sales Teams, Billing, Supply Chain, Central Planning/Purchasing, Enterprise Services, RFS and Third-Party Lease vendors; manages every aspect of the order while driving orders to completion, serves as a Subject Matter Expert providing and managing order status updates as requested, technical assistance, and delivery coordination to Supply Chain, Sales, Service and Customer Administration Leadership; provides excellent customer service and ensures that the customer receives correct equipment order as well as accurate invoices; responsible for reporting and customer issue resolution along with managing the interaction with the Lease Escalation Team, RFS and Third-Party Lease Vendors to ensure effective and expedited funding.

• Check out customer’s purchases; assist with cashiering duties; promote Bass Pro credit cards to customer at check out or if working the customer service counter; promote warranties on different products within Bass Pro; give the customer’s an excellent shopping and check out experience.

• Reduced late payment penalties by closely monitoring due dates and prioritizing urgent payments.
• Collaborated with procurement team to ensure accurate purchase order matching, enhancing overall efficiency in the payment process.
• Reconciled vendor statements and researched and corrected discrepancies.
• Research and resolve any errors with internal and external customers/vendors.

• Address 3-4 weekly reports for Ricoh; prepare, research, analyze, and reconcile various financial codes for submission to General Ledger daily, weekly or monthly; apply funding received from several funding entities; generate web requests and SR’s as needed; research and resolve unidentified, unapplied cash and over-application funds related to customer payments and ensure transactions are processed timely and accurately; apply AR refunds for any duplicate, overpaid, or misdirected funds for valid authorization and completeness of documentation; assist other associates as needed; work to resolve problems for internal and external customers; and comply with all Ricoh SOX narratives and COSO’s, follow cash applications policy and procedures without exception
• Efficient in Excel, Power Point, CLAS, Lease Connect, and Oracle
• Back up front desk switchboard
• Volunteered to work on the United Way board and projects at Ricoh.

• Assist Geico policyholders when they have problems with their vehicles such as tire changes, or locating and dispatching locksmiths or tow trucks.

• Promoted to Open Close Account Representative
• Create and maintain strong client relationships; participate in conference calls and client visits; work with clients and utilities regarding Acquisitions and Deposit Recovery; train new Open Close clients and provide on-going training/support throughout their contract; responsible to obtain complete client data; determine utilities and rates servicing new sites; research and identify new vendors and/or utilities and submit to vendor specialist; set-up sites and/or accounts; coordinate correspondence with lease administrators, property managers, project managers, construction managers, or general contractors; coordinate and negotiate with utility personnel as needed to resolve bill issues, misapplied or missing payments, previous balances, and negotiate various waivers; develop and maintain close working relationships with appropriate utility client service representatives and national account managers; communicate with Service Delivery Managers and Account Representatives any Open Close client related issues; ability to answer internal questions from other team members and all departments regarding client information; track fees generated for service and send out monthly billing summaries to clients; firm understanding of Facility IQ; organize, prioritize, and use time management tools to ensure proper follow-up is completed; assist in resolution of team issues such as shut-offs and process changes, balancing of client and company needs; serve as back-ups to others on the team during vacations and or unscheduled absences; maintain metrics given by Manager; and perform other duties as assigned.

• Coordinate setup and/or closure of Panda Express accounts with utilities; create accounts in system; work closely with clients to obtain necessary documentation required by utilities; negotiate to have deposits waived or reduced on accounts being established; negotiate waiver of late fees, and resolve billing issues such as previous balances, misapplied payments, missing payments, and billing address changes for first/final bills; task savings; record deposit information on accounts being terminated; contact utilities by phone, fax or e-mail regarding follow-up of open and close issues; create and enter manual deposit and construction bills; batch and scan bills to appropriate queues; accurately maintain alpha numeric filing system; organize, prioritize, and use time management tools to ensure proper follow-up is completed; develop and maintain close working relationships with appropriate utilities client service representatives, Project Managers, general contractors, superintendents, architects, and landlords; maintain metrics, assist in resolution of team issues, and assist in other duties as needed.

• Address daily reports; troubleshoot to resolve problems; interact daily with Order Coordinators on all levels; assist with training of new Order Coordinators; process all IR110, IR150, and IR125 orders, and interact with internal and external customers
• Daily interaction with Sales Reps to verify equipment orders, pricing, audit order packets
• Initiate/expedite sales orders; provide follow-up information to sales and management staff; ensure timeliness and accuracy for all related documentation; and help to maintain a friendly and productive atmosphere.

• Log incoming compensation worksheets; verify sales professional’s commission calculations for equipment orders; verify revenue and gross profit attainment on each new equipment order; process orders of a more complex nature such as leases with buyouts, multiple equipment image management contracts, order cancellations and orders with vendor support; communicate and work with Sales Professionals, Sales Managers and Order Coordination Team on discrepancies and missing paperwork for the sales deals; maintain commission payment records; provide assistance and back-up support to Commissions Analysts; provide and assist in training of New Commission Processors; determine total commission payment due sales professionals and sales managers on a bi-weekly basis; track Sales Professionals’ total revenue and gross profit against quota levels; assist with calculating Sales Professionals’ salary changes on a quarterly basis; identify reason for any unprocessed orders weekly and bi-weekly; key data and review payroll report for submission to ISSC bi-weekly; perform other duties as assigned
• May include one or more of the following: assisting with orders/lease billing, working various mid-level complexity reports to ensure compliance with the compensation programs (such as monitoring extended trials, third party leases without IOS Capital decline notices, reviewing sales discounts to determine impact to sales compensation), working various mid-level complexity reports to ensure results generated by Order Processing (such as monitoring competitor buyout payment and assisting with IOS Capital hold reports) or external audit reviews or loading/updating sales rep information in the operating system
• Branch and Marketplace sales compensation expense, Branch and Marketplace sales salary expense.

• Simultaneously performed administrative duties for Facilities and Grounds and Vehicle Maintenance Managers
• Typed correspondence, reports, prepared agendas for Board meetings; assisted with contract preparation, Requests for Proposals, and detailed specifications; assisted with documents for federal reporting on hazardous waste disposal, state fuel and ecology reports, the SCAPCA annual report (HVAC systems), Co-Ray-Vac system; ordered all licenses for underground storage tanks; prepared departmental budget, input payroll; tracked accounts payable documentation
• Arranged for bulk mailings; prepared uniform requisitions for divisional employees; input information from Facilities and Grounds crew work orders
• Coordinated Plaza meetings and assisted Manager with operation of the downtown Plaza building; performed all other administrative duties as required by the Superintendent of Maintenance.

• High-volume scheduling of 100+ customer rides from the disabled community
• Acted as back-up to the Administrative Assistant typing correspondence and divisional reports for senior management, payroll processing, accounts payable, service eligibility, bulk mailings, and uniform requisitions
• Also assigned to assist Data Entry Clerk with calculating and entering van log sheet information for monthly reporting to management.

Front line position assisting customer's via phone and walk-ins, for bus route schedules, and purchase of monthly bus passes and bus tokens.

Assisting customer's with their banking needs, helped with drive-thru and acted as vault teller when needed.

Assist customer's with their banking needs, loans, cashiering, and performed secretarial duties to the Bank President.

Typed up water bills, assisted customer's getting their water bills paid, assisted in the Library checking out and returning books borrowed, and took payment for fees related to late book returns. Assisted in any other area as needed.