Debbie Brelia
Phoenix,AZ
Summary
Dynamic and results-driven professional with a proven track record at Petsmart Corporate, excelling in customer support and problem-solving. Recognized for enhancing customer satisfaction and streamlining processes. Skilled in data entry and communication, with a commitment to delivering exceptional service and training new employees effectively.
Overview
30
30
years of professional experience
Work History
Call Center Representative
Petsmart Corporate
07.2019 - 05.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Office Administrative Assistant
G.D. Anderson Building Co.
04.2014 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Collected, checked and processed payroll information
- Oversaw the building process of various construction projects, ordered materials and construction supplies from various vendors.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Hotel Reservations Agent
Pegasus Solutions
01.1996 - 09.2007
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Participated in ongoing training programs to enhance skills and stay current on industry trends.
- Supported team members by sharing best practices for handling challenging customer situations effectively.
- Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
- Managed large call volumes, maintaining professionalism and attention to detail under pressure.
- Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
Receptionist, Activity Assistant & Social Services
Brighton Gardens By Marriott
05.1991 - 07.1993
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Excellent communication and listening skills
- Trained new employees
- Employee of the Month
- Won 11 trips during my employment with Pegasus Solutions
Languages
Hebrew
Native or Bilingual
Timeline
Call Center Representative
Petsmart Corporate
07.2019 - 05.2021
Office Administrative Assistant
G.D. Anderson Building Co.
04.2014 - 01.2019
Hotel Reservations Agent
Pegasus Solutions
01.1996 - 09.2007
Receptionist, Activity Assistant & Social Services
Brighton Gardens By Marriott
05.1991 - 07.1993
Similar Profiles
KENDRELA GASKINSKENDRELA GASKINS
RESERVATION ASSOCIATE I at PetSmart CorporateRESERVATION ASSOCIATE I at PetSmart Corporate
Anibal Ruben ArmendarisAnibal Ruben Armendaris
Specialty Animal Health and Welfare Biologist at PetSmart CorporateSpecialty Animal Health and Welfare Biologist at PetSmart Corporate
SAYALI GAIKWADSAYALI GAIKWAD
Assistant Registrar of Companies at Indian Corporate Law Service, Ministry of Corporate Affairs, Government of IndiaAssistant Registrar of Companies at Indian Corporate Law Service, Ministry of Corporate Affairs, Government of India
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group