Summary
Overview
Work History
Skills
Accomplishments
Timeline
OfficeManager

Debbie Brock

Orangevale,CA

Summary

Experienced non-sworn law enforcement officer and dispatcher with extensive experience assisting the public, assessing complex problems and identifying favorable solutions in accordance with established procedures. Expert at conducting comprehensive investigations, writing detailed reports and training staff. Skilled communicator and committed team player who works well under pressure and with diverse populations.

Overview

19
19
years of professional experience

Work History

Office Manager

T.L. Hodge Construction, Inc
Orangevale, Ca
01.2015 - Current
  • Maintained computer and physical filing systems
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Generated and submitted invoices based upon established accounts receivable schedules and terms
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Executed billing tasks and recorded information in company databases
  • Maintained payroll information by calculating, collecting and entering data.
  • Updated reports, managed accounts and generated reports for company database

Communications/Operations Dispatcher

COUNTY OF SACRAMENTO
Sacramento, CA
01.2019 - 01.2021
  • Calmly and effectively handled 100+ daily emergency and non-emergency calls from both the public and all agencies within Sacramento County
  • Evaluate and respond to request for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county or other appropriate personnel
  • Used radio communication to dispatch county personnel and or equipment to field units and route calls to the proper bureau
  • Collected and entered detailed information from the public for county resources as needed

Field Training Officer

ELK GROVE POLICE DEPARTMENT
Elk Grove, CA
01.2013 - 08.2016
  • Facilitated comprehensive classroom and field training to newly hired community service officers
  • Trained all new officers on proper safety protocols, investigation techniques, report writing and tactical communication
  • Supported new officers in training through team-building exercises and by providing thorough evaluations and feedback
  • Devised scenarios during defensive driving training to ensure each officer's compliance with safety procedures
  • Adjusted instructional strategies according to needs and understanding of material
  • Instructed new officers on agency, city and state rules and verify that each officer is ready to work independently.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness

Community Service Officer

ELK GROVE POLICE DEPARTMENT
Elk Grove, CA
02.2006 - 08.2016
  • Promptly responded to dispatched calls, completed thorough investigations, interviewed witnesses and wrote detailed police reports
  • Responded to crime scenes and vehicle collisions and assisted detectives with investigations
  • Processed crime scenes by recording pertinent information and collecting key evidence
  • Identified traffic and code violations, issued citations and performed traffic control
  • Specialized in missing person cases and collaborated with Department of Justice to ensure proper identification and notifications
  • Testified under oath in both traffic and civil court cases
  • Worked flexible hours; night, weekend, and holiday shifts.

911 Dispatcher

SACRAMENTO COUNTY SHERIFF
Sacramento, CA
10.2003 - 02.2006
  • Calmly and effectively handled 200+ daily emergency and non-emergency calls from both public and police agencies
  • Carefully analyzed the nature of each call and quickly assessed priority level to determine the best course of action
  • Communicated clearly with callers and provided valuable information about each situation to officers via the CAD system
  • Collected and entered detailed information regarding missing persons, wanted persons and stolen vehicles into various systems
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Worked flexible hours; night, weekend, and holiday shifts.

Skills

  • Staff Training
  • 911 System Information Databases
  • Information Mapping
  • Emergency Response Procedures
  • Data Systems Operation
  • Dispatching Procedures
  • Classroom Instruction
  • Training Program Design
  • Public Safety
  • Case Documentation
  • Crisis Intervention
  • Adaptable to Changing Conditions

Accomplishments

  • Professional Medical Coding and Billing, Career Step (2018)
  • Field Training Officer, P.O.S.T, Peace Officer Standards and Training (2013)
  • Search Specialist & Instructor, Project Lifesaver International (2012)
  • Traffic Collision Investigations, P.O.S.T. Peace Officer Standards and Training (2007)
  • Community Service Officer Academy, P.O.S.T. Peace Officer Standards and Training (2006)
  • Public Safety Dispatcher, P.O.S.T. Peace Officer Standards and Training (2004)
  • 911 Emergency Dispatcher Certificate, Northern California Training Institute (2002)


Timeline

Communications/Operations Dispatcher

COUNTY OF SACRAMENTO
01.2019 - 01.2021

Office Manager

T.L. Hodge Construction, Inc
01.2015 - Current

Field Training Officer

ELK GROVE POLICE DEPARTMENT
01.2013 - 08.2016

Community Service Officer

ELK GROVE POLICE DEPARTMENT
02.2006 - 08.2016

911 Dispatcher

SACRAMENTO COUNTY SHERIFF
10.2003 - 02.2006

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Debbie Brock