Debbie Brown
Fernandina Beach,FL
Summary
Highly efficient Interchange Clerk, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Interchange Clerk
SAVAGE SERVICES INC
03.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Purchased and maintained office supplies.
Island Mobile Home Park
Self-employeed
01.2004 - 02.2020
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Increased property value through strategic capital improvement projects that enhanced curb appeal.
- Established proactive communication channels with residents to address their needs effectively.
- Evaluated performance metrics regularly to identify areas for improvement within the mobile home park operations.
- Managed administrative tasks such as lease agreements, renewals, and evictions in compliance with state regulations.
- Organized community events to promote engagement among residents and enhance overall living experience.
- Trained new team members on company policies, procedures, and best practices in mobile home park management.
- Maximized occupancy rates by implementing effective marketing strategies for vacant units.
- Enhanced tenant satisfaction by addressing and resolving concerns in a timely manner.
- Maintained a safe and clean community, conducting regular inspections and coordinating necessary repairs.
- Collaborated with maintenance staff to ensure timely completion of work orders and upkeep of common areas.
- Developed strong relationships with tenants to foster a sense of community within the mobile home park.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Completed annual rent calculations using housing database software.
Education
High School Diploma -
Fernandina Beach High School
Fernandina Beach, FL04.1983
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Database entry
- Administrative tasks
- Relationship Building
- Prioritization
- Administrative Support
- Filing systems
- Research
- Basic accounting
Timeline
Interchange Clerk
SAVAGE SERVICES INC
03.2021 - Current
Island Mobile Home Park
Self-employeed
01.2004 - 02.2020
High School Diploma -
Fernandina Beach High School