Debbie Brown
Westland,MI
Summary
Dynamic professional with a proven track record at Employment and Training Designs ETDI, excelling in organization and customer service. Skilled in data entry and effective instructing, I implemented process improvements that enhanced office efficiency and elevated client satisfaction. Adept at managing schedules and supporting HR activities, I thrive in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Receptionist/ Case Manager/ /Business Service Representative
Employment and Training Designs ETDI
10.1991 - 01.2019
- Managed front desk operations, ensuring smooth communication between clients and staff.
- Coordinated schedules and appointments for training sessions and workshops.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of client interactions and service requests.
- Implemented process improvements to enhance efficiency in office operations.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
No Degree - Business
Oakland University
Rochester, Michigan, MISkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Effective instructing
- Resume writing
- Working with businesses to lead in testing and hiring
- Training in areas of Job Search skills, money management, life skills
Timeline
Receptionist/ Case Manager/ /Business Service Representative
Employment and Training Designs ETDI
10.1991 - 01.2019
No Degree - Business
Oakland University