Debbie Bruvold
Dallas,TX
Summary
I have been a dedicated Customer Service professional with knowledge of service and product and proven multitasking abilities for the past 23 years. I am a solid team player with outgoing , positive demeanor and proven skills in accuracy and time management. . I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Twin Liquors
08.2006 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for CSR receiving specialist and cross-trained in AR
- Trained staff on operating procedures and company services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX05.1984
Skills
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Product Organization
- Managing Multiple Tasks
- Multi-Line Phone Talent
- Sales Expertise
- Professional Telephone Demeanor
- Customer Service
- Prioritization
- Service Standard Compliance
- Merchandise Orders and Exchanges
- Active Listening
- Problem-Solving Ability
- Customer Relations
- 10-Key
- Filing
- Documentation
- Money Handling Abilities
- Calendaring
- Customer Consulting
- Typing Proficiency
- Critical Thinking
- Multi-Line Telephone Operation
- Order Processing
Timeline
Customer Service Representative
Twin Liquors
08.2006 - Current
High School Diploma -
North Mesquite High School