Debi Campbell
Trendsetter Manager/Customer Service
N Ft Myers,FL
Summary
Performance-oriented sales leader offering proven expertise in building partnerships and sales channels. Proactive and flexible in scaling operations and responding to changing industry conditions. Achievements include optimizing procedures and dramatically increasing profits.
Overview
13
13
years of professional experience
Work History
Trendsetter District Sales Manager
Avon Products, Inc.
08.2002 - 10.2010
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Tracked weekly sales to develop detailed reports for senior leadership, using CASSIE
- Rectified billing issues quickly to maintain client satisfaction.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Resolved complex problems impacting sales management by implementing cost-effective strategies.
- Developed strong relationships with key referral sources, resulting increase in referrals.
- Surpassed business sales targets by devising, deploying and optimizing Trendsetter sales strategies.
Senior Customer Service Representative
Avon Products, Inc
04.1998 - 08.2002
- Greeted customers and listened closely to problems described to determine solutions.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer calls and emails to answer questions about products and services.
- Took cash and credit card payments via phone, in person, and through email.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Coordinated customer service responses for high-value customers with complex issues as leading representative of Senior team.
Education
Business/Art - Business/Art
Lakota High School
West Chester, OHBiology
Wright State University
Dayton, OHBiology/Business
Miami University
MiddletownSkills
- Profit Target Achievement
- Team Routing
- Customer Needs Assessments
- Regional Sales and Support
- Product Allocation
- Order Management
- Lead Generation
- Goals and Performance
- Special Assignments
- Local Market Conditions
- Business Development and Planning
- Staff Management
- Revenue Growth
- Team Coordination
- Sales Expertise
- Providing Feedback
- Presentation Development
- Customer Order Management
- Quota Benchmarks
- Direct Sales
- Profitability Assessments
- Account Servicing
- Sales Team Leadership
- Marketing Strategies
- Customer Service and Assistance
- Budgeting and Expenditures
- Networking Events
- Team Recruiting and Onboarding
- Reading Comprehension
- Prospecting
Affiliations
Humane Society
PAWS
St. Jude’s Children’s Hospital
Red Hat Society
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Trendsetter District Sales Manager
Avon Products, Inc.
08.2002 - 10.2010
Senior Customer Service Representative
Avon Products, Inc
04.1998 - 08.2002
Business/Art - Business/Art
Lakota High School
Biology
Wright State University
Biology/Business
Miami University