Debbie Carpenter
Lorain
Summary
Exceptional goal-oriented accomplished Corporate Travel Account Manager with distinguished experience in various industry sectors with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales.
Organized and dependable candidate with successful track record of managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possess versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
39
39
years of professional experience
Work History
Global Account Manager
Direct Travel
07.2001 - Current
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Managed complex projects across multiple regions, ensuring timely delivery and exceeding client expectations.
- Established trust-based relationships with clients by demonstrating industry expertise and understanding their specific needs, leading to repeat business and referrals.
- Negotiated favorable contract terms that balanced client objectives with company profitability goals while strengthening long-term partnerships.
New Business Development Manager
Navigant International
03.1993 - 05.2001
- Identified new opportunities for revenue growth and expansion by analyzing industry trends and competitor activity.
- Set ambitious yet achievable sales targets for the team, fostering a competitive environment that encouraged high performance among team members.
- Negotiated favorable contract terms with clients, ensuring long-term profitability while meeting client needs and expectations.
- Utilized CRM software to manage sales pipelines effectively, ensuring timely follow-ups with leads and optimal resource allocation among team members.
- Organized networking events to engage potential clients, resulting in strengthened brand awareness and an expanded professional network.
- Developed strategic partnerships with organizations to create mutually beneficial business relationships and enhance company visibility.
Director of Sales & Marketing
Million Air
03.1989 - 11.1993
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Mentored junior staff members on best practices for successful sales techniques, resulting in higher close rates across the team.
- Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.
- Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Operations - Certified Dispatcher
Braniff Airlines
04.1986 - 02.1989
- Managed high-stress situations calmly and effectively, ensuring timely assistance to endure meeting FAA regulations.
- Certifications in Boeing 737, 727 aircraft to include British Aircraft's Bach-111
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Monitored aircraft locations to coordinate timely airport arrivals.
- Directed dispatching, routing, and tracking of multiple aircraft.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
No Degree - Certification - Airline Dispatcher
Kansas City Airport
Kansas City, Missouri07-1986
High School Diploma -
Brookside High School
Sheffield Village, Ohio06-1976
Skills
- Customer engagement
- Customer retention
- Multicultural sensitivity
- Reporting & data analytics
- Strong communication & presentation skills
- CRM software proficiency
- Excel certification
- PowerPoint certification
- Team Player
- Revenue growth proven track record
- Client onboarding, consolidations & acquisitions
Timeline
Global Account Manager
Direct Travel
07.2001 - Current
New Business Development Manager
Navigant International
03.1993 - 05.2001
Director of Sales & Marketing
Million Air
03.1989 - 11.1993
Operations - Certified Dispatcher
Braniff Airlines
04.1986 - 02.1989
No Degree - Certification - Airline Dispatcher
Kansas City Airport
High School Diploma -
Brookside High School
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