Summary
Overview
Work History
Education
Skills
Trainings And Seminars
Education
Languages
Timeline
Generic
Debbie Celestial-Pucot

Debbie Celestial-Pucot

2187 N Pami Cir, Orange,USA

Summary

Dedicated and confident team member committed to contributing to company growth and success. Strong work ethic and adaptability in challenging environments, ensuring purposeful effort in every task and responsibility. Adept at maintaining dedication and hard work.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Professional with strong experience in front desk operations, prepared to excel in customer-focused environment. Skilled in managing administrative tasks, handling inquiries, and coordinating schedules. Known for fostering team collaboration and adapting to changing needs to achieve results. Reliable and personable, with keen attention to detail and excellent communication skills.

Overview

18
18
years of professional experience

Work History

LTL Supervisor

Furniture Pros Logistics
09.2023 - 03.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

Front Desk Officer / Receptionist

Daewoo Shipbuilding and Marine Engineering
02.2013 - 10.2013
  • Company Overview: Business Hotel - VERONICA Floating Hotel Duqm (MV Mona Lisa)
  • Welcome and assists guests in every way possible to give them maximum customer satisfaction
  • Responsible for mentioning all the rules and regulations of the hotel, when a guest checks in
  • Assign rooms, check the identity of the person through valid identity proofs, deposit valuables in safe-deposit boxes, issue room keys, make welcome calls, issue discount cards, pamphlets, etc
  • Responsible for collecting payments from guests, and answer all queries of the guests
  • Make reservations over the phone or e-mail, respond to e-mails
  • Maintain hotel room inventory
  • Transfer calls to the guests and if they are unavailable, make a note of the caller and without fail inform the guest when he or she returns
  • Inform the housekeeping staff regarding vacated rooms and ensure well conditions of the rooms
  • Make announcements for hotel provision
  • Help the guests with information about the place and help them with travel arrangements
  • Concerned with effective management of communication in between the company and the guests
  • Business Hotel - VERONICA Floating Hotel Duqm (MV Mona Lisa)

Receptionist / Service Associate

Rio Hotel Macau
09.2011 - 09.2012
  • Company Overview: Business Hotel
  • Welcome and greet the guests
  • Make sure that guests visiting are comfortable in getting their queries cleared
  • Handles phone calls and make reservations
  • Responsible for collecting promotion voucher, distribute pamphlets, etc
  • Update the restaurant staff about the new hotel and restaurant policy
  • Inform the guests about the upcoming hotel events and seasons promotions
  • Organize restaurant records and arrange files for effective restaurant management
  • Bid the guests farewell and make sure that they are well served
  • Business Hotel

Owner Representative

SM Mall Employees Canteen
01.2008 - 12.2008
  • Company Overview: Catering / Food Service / Restaurant
  • Adviser to the owner of the business regarding canteen's facilities, and management
  • Provide and recommend solutions to problems that arise
  • Address employees concerns and questions regarding the services and merchandise
  • Responsible for tracking business profit and budgeting
  • Catering / Food Service / Restaurant

Receptionist

Shangri-La Hotel Makati
02.2007 - 05.2007
  • Company Overview: Business Hotel
  • Welcome and greet the guests cheerfully
  • Make sure that guests visiting are comfortable in getting their queries cleared
  • Handles phone calls, note down specific information or record and ensure that no calls got unanswered
  • Responsible for collecting promotion voucher, distribute pamphlets, etc
  • Concerned with effective management of communication in between the company and the guests
  • Business Hotel

Education

College Level - Mass Communication

De La Salle University Manila
01.2008

High School Diploma - Secondary Education

St. Odilard School
Imus City, Cavite
03.2002

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Staff development
  • Processes and procedures
  • Operations management
  • Guest services
  • Guest relations
  • Reception management
  • Registration

Trainings And Seminars

  • 02/10/13, Basic Training (Personal Survival Techniques, Fire Prevention and Fire Fighting, Elementary First Aid, Personal Safety and Social Responsibility), Southern Institute of Maritime Studies, Niog II, Bacoor City, Cavite, Phils.
  • 07/14/05, Basic German Course, Semantics Ace For Verbal Excellence In Int'l Languages, Inc., Malate, Metro Manila, Philippines

Education

  • College Level (4th Year), Mass Communication, AB Mass Media, De La Salle University Manila, Taft Avenue, Manila, 09/01/02, 01/01/08
  • High School Diploma, Secondary Education, St. Odilard School, Bucandala Imus City, Cavite, Phils., 06/01/98, 03/01/02

Languages

English
Full Professional
Spanish
Limited Working
Filipino
Native or Bilingual

Timeline

LTL Supervisor

Furniture Pros Logistics
09.2023 - 03.2025

Front Desk Officer / Receptionist

Daewoo Shipbuilding and Marine Engineering
02.2013 - 10.2013

Receptionist / Service Associate

Rio Hotel Macau
09.2011 - 09.2012

Owner Representative

SM Mall Employees Canteen
01.2008 - 12.2008

Receptionist

Shangri-La Hotel Makati
02.2007 - 05.2007

High School Diploma - Secondary Education

St. Odilard School

College Level - Mass Communication

De La Salle University Manila

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