Summary
Overview
Work History
Education
Skills
Hobbies
Reference
Timeline
SalesAssociate

Debbie Chavez

Farmington,NM

Summary

Dynamic sales professional with extensive experience at Dillard's, excelling in customer service and relationship building. Proven ability to enhance order accuracy and streamline processes, resulting in improved customer satisfaction. Skilled in cash handling and inventory tracking, with a strong commitment to teamwork and collaboration in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Sales Associate

Dillard's
10.2024 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Bakery Clerk

Safeway
12.2023 - 10.2024
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.

Order Specialist

Dillard’s
08.2017 - 07.2023
  • Assisted management in creating detailed reports on sales trends, customer feedback, and overall operational performance indicators.
  • Transformed customer service experience by consistently providing prompt responses to inquiries via email or phone calls ensuring all concerns are addressed immediately.
  • Collaborated with sales team members to accurately forecast demand and plan for appropriate inventory levels.
  • Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Improved data entry procedures within the company, training colleagues in using the latest tools to maintain accurate records.
  • Simplified the returns process for both customers and internal staff by developing a streamlined system that minimized confusion while maintaining compliance with company policies.
  • Minimized order errors by providing clear instructions to warehouse staff and closely monitoring their work performance.
  • Boosted customer satisfaction, addressing and resolving any issues or concerns regarding orders promptly and professionally.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.

Cashier

Dollar Tree
04.2023 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.

Cashier

Dollar Tree
07.2020 - 05.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Greeted customers entering store and responded promptly to customer needs.

Fragrance Specialist

Macy’s
09.2013 - 08.2017
  • Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
  • Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
  • Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
  • Processed credit and debit card payments to complete purchases.
  • Educated customers on proper fragrance application techniques, enhancing their overall experience with the product.
  • Collaborated with team members to achieve monthly sales goals and exceed customer satisfaction targets.
  • Increased customer satisfaction by offering consultative services, helping shoppers find their signature scent or the perfect gift for a loved one.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Custodian

Boys & Girls Club of Farmington
02.2010 - 08.2013
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Reported damages and hazardous conditions to management for further action.
  • Reported vandalism or other damage to property to supervisor.
  • Improved facility appearance with meticulous floor waxing and carpet cleaning.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Housekeeper

Brentwood Inn
01.2007 - 02.2010
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

Diploma - Basic

Northwest High School
Shiprock, NM
05.1997

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Relationship building
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • POS system operation
  • Upselling
  • Inventory tracking
  • Order processing
  • Display setup
  • Shipment processing
  • Friendly and outgoing

Hobbies

Baking, fishing, bike riding, hiking, listening to music, doing yard work, watching sunsets and sunrises.

Reference

Pamela Johnson (801) 266-2006

Logan Parker (801) 601-3070

Nancy Valencia (505) 215-0633

Michelle Wempen (970) 985-5182

Shawnna Frazier (505) 701-5406

Timeline

Sales Associate

Dillard's
10.2024 - 04.2025

Bakery Clerk

Safeway
12.2023 - 10.2024

Cashier

Dollar Tree
04.2023 - 06.2023

Cashier

Dollar Tree
07.2020 - 05.2022

Order Specialist

Dillard’s
08.2017 - 07.2023

Fragrance Specialist

Macy’s
09.2013 - 08.2017

Custodian

Boys & Girls Club of Farmington
02.2010 - 08.2013

Housekeeper

Brentwood Inn
01.2007 - 02.2010

Diploma - Basic

Northwest High School

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