Summary
Overview
Work History
Education
Skills
Acknowledgement
Ethnicity
Priorconvictions
References
Personal Information
Timeline
Generic

Debbie Chensvold

West Union,IA

Summary

  • Motivated individual with a strong background in customer service, adept at developing and nurturing customer relationships, understanding their unique needs, and delivering exceptional service. Committed to ensuring customer satisfaction by providing unmatched support and utilizing best practices. Skilled in exploring solutions to effectively address customer needs. Additionally, brings over 25 years of successful clerical experience in busy office environments, demonstrating superior administrative effectiveness. Excels in telephone support and warmly greeting arriving visitors. Also, a qualified factory worker with proven abilities in product processing, finishing, and packaging. Safety-oriented with meticulous attention to detail and a high level of accuracy. Expertise in operating specialized heavy machinery for optimal work performance.

Overview

37
37
years of professional experience

Work History

Bonotto Packaging Machine, Threader Operator

Stanley Black and Decker
06.2021 - Current
  • Inspire #1 and #2 operator and packager
  • Run and maintain machines and trouble shoot any problems, inspect parts, label boxes and put inventory back correctly
  • Started running a threader machine, setting up and inspecting quality of part.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Provided on-the-job training to newly hired workers and team members.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.

Transit Driver

Northeast Iowa Community Action
03.2020 - 06.2021
  • Company Overview: http://www.neicac.org/P
  • CDL class B with passenger endorsement, certifications, picking up client and deliver them in a safe manner with securements if necessary
  • Do paper work for the day, and inspect vehicle before and after each day
  • Http://www.neicac.org/P
  • Assisted passengers with special needs, ensuring their comfort and accessibility during transit.
  • Contributed to a clean environment within the bus by regularly inspecting the vehicle interior and addressing any sanitation concerns.
  • Promoted a positive company image through professional appearance, maintaining both the vehicle''s cleanliness and personal grooming standards.
  • Strengthened customer relations through courteous interactions with passengers, answering inquiries about routes, schedules, and fare policies.
  • Aided in emergency situations by remaining calm under pressure, following established protocols, and coordinating with first responders as needed.
  • Collaborated with other transit personnel in coordinating detours or alternate routes due to unforeseen circumstances such as construction or accidents.
  • Boosted on-time arrivals and departures through effective communication with dispatchers regarding schedule adherence or deviation.

Co Owner

Pro Earth Environmental
03.1995 - 02.2020
  • Office Manager, Billing, paying bills, employees, customer service, helping employees if needed, loading mulch with skid loader, payroll, and tax prep
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Oversaw inventory management, optimizing stock levels, and reducing waste..
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Drove forklifts, skid loaders, pallet jacks and other equipment to move materials.

Owner

Chensvold & Rovang Sanitation
04.1992 - 03.1995
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Interacted well with customers to build connections and nurture relationships.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • The company does not exist anymore, sold it to Waste Management

Laborer

Donaldson Co.
06.1987 - 04.1992
  • Assembler, line assembler, welder, janitor, machine operator
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Increased productivity by effectively operating various power tools and heavy machinery for diverse tasks.
  • Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Education

High School -

North Fayette
West Union, IA

Skills

  • Fork truck driving
  • Assembly line work
  • Shipping
  • Factory work
  • Customer Service
  • Patience and Empathy
  • Cash Handling
  • Positive Attitude
  • Punctual and Reliable
  • Problem-solving abilities
  • Active Listening
  • Data Entry

Acknowledgement

By submitting your application you hereby certify that the facts set forth in the above employment application are true and complete to the best of your knowledge., If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.

Ethnicity

White (Not Hispanic or Latino)

Priorconvictions

Have you ever been convicted of a felony? NO

References

  • Shannon Nagel, 1, Professional, 5633874920, shannon@neicac.org, 305 Montgomery Street, Decorah, IA, 52101
  • Amanda Bloxham, 1, Professional, 5633795511, abloxham@neicac.org, 305 Montgomery Street, Decorah, IA, 52101

Personal Information

  • Disability: No
  • Veteran: Not a Veteran
  • Gender: Female
  • Work Permit: Are you authorized to work lawfully in the United States? Yes

Timeline

Bonotto Packaging Machine, Threader Operator

Stanley Black and Decker
06.2021 - Current

Transit Driver

Northeast Iowa Community Action
03.2020 - 06.2021

Co Owner

Pro Earth Environmental
03.1995 - 02.2020

Owner

Chensvold & Rovang Sanitation
04.1992 - 03.1995

Laborer

Donaldson Co.
06.1987 - 04.1992

High School -

North Fayette

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Debbie Chensvold