Debbie Christian
Willsboro,NY
Summary
Diligent Human Resource Manager with comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environment and implementing effective HR policies that support organizational goals. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement.
Overview
27
27
years of professional experience
Work History
Training & Development Coordinator/Campus HR Manager
Chartwells Compass Group
06.2016 - Current
- Coordinated cross-functional team trainings for better workplace collaboration and communication.
- Collaborated with management to identify skill gaps, aligning training initiatives with organizational goals.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Oversaw payroll administration, ensuring accurate processing and adherence to federal regulations.
- Acted as an advisor to campus leadership on HR-related topics, providing valuable insights and recommendations for decisionmaking.
- Led successful mediation efforts for resolving employee conflicts, promoting a harmonious workplace atmosphere.
- Created consistent policies and procedures throughout the campus, fostering a sense of unity among employees.
- Maintained accurate records on employee data through diligent upkeep of HR databases.
- Enhanced employee relations by actively addressing employee concerns and fostering a positive work environment.
- Provided guidance on effective staffing strategies in line with changing workforce demographics and evolving industry trends.
- Managed annual performance review process, ensuring timely completion and constructive feedback for all employees.
- Managed labor relations matters through negotiation of union contracts, grievance resolution, and consultation on disciplinary actions when needed.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events and incentive programs.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Fostered positive work environment through comprehensive employee relations program.
General Manager
Chartwells Compass Group
05.2015 - 06.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Production Manager
Chartwells@SUNY Plattsburgh
01.2011 - 05.2015
- Responsible for all aspects of dining services in the retail location of the college
- My job duties include, but not limited to menu planning and execution, staff training and development, inventory, ordering, budget compliance, recipe compliance, allergen awareness, state and local health guidelines, HACCP
- Additionally, I schedule, hire, merit, demote, counsel associates
- Resolved issues quickly to maintain productivity goals.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed internal operational standards and productivity targets.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Estimated labor requirements to support anticipated workload.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Monitored team budgets to keep projects on task and avoid waste.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
- Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
Director of Dining
Chartwells@SUNY Plattsburgh
01.2008 - 01.2011
- Developed and implemented staff training programs to enhance service quality and team productivity.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
- Maximized quality assurance by completing frequent line checks.
- Improved overall dining experience by regularly updating and refining menu offerings based on customer feedback and preferences.
- Established positive working relationships with employees through open communication channels, fostering a productive work environment.
- Maintained a safe and clean dining environment through strict adherence to sanitation regulations and guidelines.
- Continuously improved operations by monitoring guest feedback and making necessary adjustments in response to their concerns and suggestions.
- Built loyalty among customers by consistently delivering exceptional food quality paired with outstanding service levels during each visit.
- Organized staff schedules efficiently, balancing employee availability with peak business hours for optimal coverage during high-demand periods.
Production Manager
Sodexho
01.2000 - 01.2008
- Resolved issues quickly to maintain productivity goals.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Managed internal operational standards and productivity targets.
- Sourced materials to keep up with production goals and meet customer demands.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Estimated labor requirements to support anticipated workload.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Monitored team budgets to keep projects on task and avoid waste.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
- Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
- Optimized supply chain logistics, ensuring timely delivery of raw materials and finished goods.
District Manager
Quality Food Management
01.1998 - 01.2000
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
Willsboro Central School
Willsboro, NYGeneral Studies
Clinton Community College
Plattsburgh, NYSkills
- Training delivery
- Verbal and written communication
- New hire on-boarding
- Customized training
- Training facilitation
- Program implementation
- Presentation
- Training material updates
- Feedback collection
- Training solutions development
- Finance
- Feedback gathering
- Staffing and workflow planning
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Strategic thinker
- Team building
- Leadership Development
- Employee Onboarding
- Coaching and Mentoring
- Conflict Resolution
- Employee Training
- Diversity and Inclusion
- Professionalism
- Employee Relations
- Time management abilities
- Adaptability
- Team direction
- Emotional Intelligence
- Performance Improvement
- Problem-solving aptitude
- Cross-Functional Collaboration
- Human Resources Management
- Process evaluations
- Employee retention strategies
- Budget expenses
- Negotiation Skills
- On-the-job training
References
Available upon request
Timeline
Training & Development Coordinator/Campus HR Manager
Chartwells Compass Group
06.2016 - Current
General Manager
Chartwells Compass Group
05.2015 - 06.2016
Production Manager
Chartwells@SUNY Plattsburgh
01.2011 - 05.2015
Director of Dining
Chartwells@SUNY Plattsburgh
01.2008 - 01.2011
Production Manager
Sodexho
01.2000 - 01.2008
District Manager
Quality Food Management
01.1998 - 01.2000
Willsboro Central School
General Studies
Clinton Community College
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