Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debbie Clune

WEST WARWICK,RI

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

25
25
years of professional experience

Work History

Inventory Data Coordinator

Rebuilders Automotive Supply
11.2014 - Current
  • Coordinated data entry and validation for inventory management systems.
  • IT Help Desk
  • Developed and implemented data quality control measures to enhance reliability of reporting.
  • Trained new team members on data procedures and best practices to foster a knowledgeable workforce.
  • Maximized efficiency within teams by establishing clear procedures for task delegation and progress tracking related to data initiatives.
  • Collaborated with cross-functional teams to streamline data management workflows and reduce redundancies.

Customer Service Representative

National Glass & Gate
06.2012 - 02.2014
  • Resolved customer inquiries through various communication channels, enhancing overall customer satisfaction.
  • Processed orders and returns efficiently, ensuring timely resolution of issues for customers.
  • Trained new staff on company policies and procedures, promoting consistency in service delivery.
  • Collaborated with team members to identify areas for process improvement, increasing operational efficiency.
  • Addressed escalated complaints with effective problem-solving techniques, maintaining positive customer relationships.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Project Manager

ICON International
03.2007 - 04.2012
  • Led project planning sessions to define scope, deliverables, and timelines.
  • Coordinated cross-functional teams to ensure alignment on project objectives and milestones.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Receptionist & Support Specialist Lead

Brooks Pharmacy Coporate
01.2001 - 07.2006
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Implemented improved visitor check-in process, enhancing security and guest experience.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Education

Associate of Science - Computer Science & Sociology

Johnson & Wales University
Providence, RI
01-2010

Skills

  • Microsoft Excel
  • Spreadsheet management
  • Word processing
  • Customer service
  • Information verification
  • Collecting information
  • Problem-solving
  • Time management
  • Reliability
  • Excellent communication
  • Critical thinking

Timeline

Inventory Data Coordinator

Rebuilders Automotive Supply
11.2014 - Current

Customer Service Representative

National Glass & Gate
06.2012 - 02.2014

Project Manager

ICON International
03.2007 - 04.2012

Receptionist & Support Specialist Lead

Brooks Pharmacy Coporate
01.2001 - 07.2006

Associate of Science - Computer Science & Sociology

Johnson & Wales University

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