Debbie Couch
Millersport,Ohio
Summary
Organized Administrator with over 30 years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Administrative Officer
Department Of Public Safety, BMV
04.2006 - 05.2023
- Developed comprehensive training programs for new hires which resulted in faster onboarding and increased efficiency.
- Assisted development and implementation of new administrative procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Trained and supervised employees on office policies and procedures.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines, i.e. Ohio Revised Codes and Administrative Codes
- Contributed to successful projects by providing essential administrative support and resource management.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Developed detailed plans based on broad guidance and direction.
Supervisor
Department Of Public Safety, BMV
02.1993 - 04.2006
- Achieved results by working with staff to meet established targets.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed and implemented customer service policies to enhance satisfaction.
Education
No Degree - Business Administration
Columbus State
Columbus, OHSkills
- Administrative background
- Professional Communication
- Customer Service
- Training and Development
- Microsoft Office
- Customer and client relations
- Staff Management
- Team Bonding
- Call Center
- Live Chat
- Strong Problem Solver
- Critical Thinking
- Cisco
- Kronos
Timeline
Administrative Officer
Department Of Public Safety, BMV
04.2006 - 05.2023
Supervisor
Department Of Public Safety, BMV
02.1993 - 04.2006
No Degree - Business Administration
Columbus State
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