Summary
Overview
Work History
Education
Skills
Timeline
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Debbie C. Taylor

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

12
12
years of professional experience

Work History

OSD/Customer Service Representative/ Event Coordinator

XPO Logistics
01.2022 - 06.2024
  • Dock Worker
  • Forklift Operator
  • Dispatch
  • Routing
  • Customer Service
  • OSD
  • Event Coordinator
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

OSD/Customer Service Representative/Event Coordinator

Central Freight Lines
12.2020 - 12.2021
  • Dock Worker
  • Forklift Operator
  • Dispatch
  • Routing
  • Customer Service
  • OSD
  • Assistant Terminal Manager
  • Event Coordinator
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

OSD/Customer Service Representative/Event Coordinator

Central Arizona Freight
03.2017 - 11.2020
  • Dispatch
  • Routing
  • Customer Service
  • OSD
  • Biller
  • Mail Clerk
  • Event Coordinator
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service

RAC Transport
07.2014 - 07.2017
  • Customer Service
  • Receptionist
  • Biller
  • Mail Clerk
  • Party Planner
  • Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service scores.
  • Provided exceptional customer service to drive satisfaction.
  • Increased repeat business with exceptional customer service and friendly interactions.
  • Increased client loyalty through exceptional customer service and personalized consultations.
  • Provided exceptional customer service, resolving dealer issues quickly and effectively.

Customer Service

Sitel
05.2012 - 06.2014
  • CustomerService
  • Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service scores.
  • Provided exceptional customer service to drive satisfaction.
  • Increased repeat business with exceptional customer service and friendly interactions.
  • Provided extraordinary customer service to clients.
  • Provided exceptional customer service, leading to increase in repeat patronage.
  • Increased client retention through exceptional customer service and prompt communication.

Education

Diploma -

Reserve High School
Reserve, NM

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Prioritization
  • Staff training
  • Clerical support
  • Filing
  • Multi-line phone talent
  • Research
  • Office equipment proficiency
  • Shipping and logistics
  • Route management

Timeline

OSD/Customer Service Representative/ Event Coordinator

XPO Logistics
01.2022 - 06.2024

OSD/Customer Service Representative/Event Coordinator

Central Freight Lines
12.2020 - 12.2021

OSD/Customer Service Representative/Event Coordinator

Central Arizona Freight
03.2017 - 11.2020

Customer Service

RAC Transport
07.2014 - 07.2017

Customer Service

Sitel
05.2012 - 06.2014

Diploma -

Reserve High School

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Debbie C. Taylor