Summary
Overview
Work History
Education
Skills
Timeline
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Debbie Curtis

Graham,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possess a strong work ethic, excellent leadership skills, with a stable work history and management experience. Recognized in the industry for an ability to plan, organize and coordinate project priorities in an efficient manner. Personable and professional with strong customer service skills which develop long lasting positive relationships.

Overview

14
14
years of professional experience

Work History

Program/Operations Manager

Convergint Technologies LLC
03.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled costs to keep business operating within budget and increase profits.

Senior Project Manager

Cochran Inc.
01.2014 - 01.2021
  • Built trusted relationship with clients, vendors, corporate partners and staff
  • Created quotes, based on customers specifications
  • Manage the coordination of technicians, scheduling and timelines
  • Initiated, planned, executed, and closed out various projects to meet a specific goals
  • Responsible for development of client revenue that began at $100,000 yearly and grew to a consistent revenue of over $6,500,000 annually
  • Achieved goals within given timelines and other constraints with various projects
  • Forecasted yearly budgets, maintained monthly expenses, tracked project costs and profits
  • Created new processes to assist customers in increasing productivity and lower costs
  • Evaluated company processes and made suggestions on how to increase customer satisfaction.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.

Project Engineer

Cochran Inc.
01.2013 - 01.2014
  • Manage the coordination of security system service requirements, scheduling and timelines
  • Implemented effective procedures for billing, tracking, and recording of customer projects
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Developed and implemented all service parameters, setting up a new standards for the customer.
  • Delivered concise instructions to technical team to maintain quality control.
  • Recommended process improvements to reduce unnecessary waste.
  • Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.

Service Manager

RFI Communications and Security
01.2010 - 01.2013
  • Managed daily operation activities including customer service, scheduling, supervision of office personnel, local, and remote technicians
  • Reorganized processes and resource responsibilities in the service department to create a better work environment, increase billing, and be more efficient
  • Responsible for increasing the revenue from $28,000 to a consistent revenue of over $105,000 per month in the first (3) three months of being promoted to Service Manager
  • Developed and maintained increased customer service standard.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Military Service

United States Navy

Police Officer

Sausalito Police Department

Education

High School Diploma -

Napoleon High School
Napoleon, MI

Graphic Arts

Jackson Community College
Jackson, MI

Skills

  • Customer Focus
  • Excellent Communication Skills
  • Decision-Making
  • Computer Skills
  • Skilled at Multitasking
  • Detail Oriented
  • Proficient with Microsoft Word
  • Proficient with Microsoft Excel
  • Women’s Leadership Training
  • Flexible and Adaptable
  • Task Prioritization
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Relationship Building
  • Organization and Time Management
  • Project Planning
  • Critical Thinking
  • Problem Resolution

Timeline

Program/Operations Manager

Convergint Technologies LLC
03.2022 - Current

Senior Project Manager

Cochran Inc.
01.2014 - 01.2021

Project Engineer

Cochran Inc.
01.2013 - 01.2014

Service Manager

RFI Communications and Security
01.2010 - 01.2013

Military Service

United States Navy

Police Officer

Sausalito Police Department

High School Diploma -

Napoleon High School

Graphic Arts

Jackson Community College

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Debbie Curtis