Debbie Daniel
Burleson,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Virtual Customer Service Representative
Consumer Legal Group
Burleson, TX
05.2023 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Monitored all incoming emails, phone calls and online chats promptly.
- Evaluated customer feedback data to identify areas of improvement within the customer service process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Followed up on existing accounts to ensure satisfactory resolution of any outstanding inquiries.
- Prevented key account losses by researching discrepancies and correcting problems.
- Responded to customer inquiries via telephone, email and chat.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified potential problems that could impact the customer experience.
- Resolved customer complaints in a timely manner.
- Completed day-to-day duties accurately and efficiently.
Recruiter
InterSolutions
Burleson, TX
08.2022 - 01.2023
- Interviewed job applicants to obtain information on work history, education or job skills.
- Collaborated with hiring managers to understand position requirements.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Referred suitable candidates to relevant departments for additional assessment.
- Explained job duties, compensation and benefits to potential candidates.
- Sourced and screened potential candidates for open positions.
Assistant Community Manager
Windmiller Custom Homes
Burleson, TX
11.2016 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
05-1985
Skills
- Issue and Complaint Resolution
- Relationship Building
- Professional Phone Voice
- Call Center Operations
- High-Energy Attitude
- Computer Skills
- LiveChat Messaging
References
References available upon request.
Timeline
Virtual Customer Service Representative - Consumer Legal Group
05.2023 - Current
Recruiter - InterSolutions
08.2022 - 01.2023
Assistant Community Manager - Windmiller Custom Homes
11.2016 - 03.2020
Martin High School - High School Diploma,
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