Debbie Dillow
Pittsboro,IN
Summary
Accomplished Configuration Specialist and Interim Director with a proven track record at Sisters Of Providence and Moodlerooms, adept in strategic planning and budget management. Leveraged tech-savviness and a service-oriented mindset to enhance program efficiency and spirituality integration, achieving significant advancements in organizational goals and associate satisfaction.
Overview
21
21
years of professional experience
Work History
Interim Director, Providence Associates
Sisters Of Providence
Saint Mary Of The Woods, Indiana
02.2012 - Current
- Developed orientation materials and updated Spiritual Integration Notebooks yearly to reflect additional spiritual points and corrections.
- Worked with Spirituality Committee to increase spirituality through weekly reflections in the e-newsletter.
- Interviewed and processed new Providence Candidate-Associates as they prepared for orientation.
- Coordinated renewals and first commitments with Providence Associates.
- Worked with Liturgy Department in preparation for the Rite of First Commitment.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Coordinated yearly retreat for Providence Associates, Candidate-Associates, and Sisters.
- Arrange housing for Associates attending retreats,, annual meeting, Rite of First Commitment and Renewal, and Orientation.
- Arrange airport pickup for Associates arriving from out of town.
- Created and lead renewals either in person or virtually for those unable to attend the Rite of Commitment and Renewal.
- Maintained correspondence with Providence Associates and Candidate-Associates informing them of renewal or commitment .
- Worked with the Providence Associate Board to lead the Providence Associates into the future by creating a Vision and Plan for the next 5 years based on the outcomes from the Sisters of Providence Chapter Goals.
- Maintained records of Providence Associates, Candidate-Associates, and inquirers into the Providence Associate relationship.
- Worked with Providence Associate on the weekly e-newsletter.
- Arrange meeting space for Providence Associate Board Meetings, annual retreat, Day of Reflection, Rite of First Commitment and Renewal, and Orientation.
- Work with Associates to volunteer for Earth Day and Christmas Fun at the Woods bake sales.
Configuration Specialist
Moodlerooms
Baltimore, MD
02.2011 - 01.2012
- Streamlined change request process for quicker resolution times using efficient workflows tailored for each project''s specific needs.
- Created a comprehensive knowledge base for future reference, enabling team members to easily locate and access essential information related to configuration management.
- Minimized downtime during upgrades through careful coordination with stakeholders and timely execution of tasks.
- Improved system stability by conducting regular audits and updates, maintaining accurate records of all modifications.
- Established best practices for configuration management, resulting in a more consistent approach across projects.
- Reduced troubleshooting time with effective communication of technical information to non-technical personnel.
- Collaborated with cross-functional teams to ensure proper implementation of configuration changes.
- Trained team members on configuration management tools and methodologies, fostering a culture of continuous learning and improvement within the organization.
- Ensured smooth deployment of new applications by creating and managing comprehensive configuration plans.
- Maintained strong relationships with vendors, ensuring prompt delivery of required equipment or services at the best possible terms.
Configuration Specialist, Integration Trainer
A.N.G.E.L. Learning
Indianapolis, IN
06.2003 - 01.2011
- Boosted project success rates by providing crucial input during the planning phase, facilitating better decision-making regarding configurations.
- Enhanced system efficiency by identifying and resolving configuration issues.
- Streamlined change request process for quicker resolution times using efficient workflows tailored for each project''s specific needs.
- Created a comprehensive knowledge base for future reference, enabling team members to easily locate and access essential information related to configuration management.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Developed training handbooks, computer tutorials and reference materials.
- Developed lesson plans, instructional materials and written practice tests for college professors and teacher training courses.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Traveled to client locations to conduct training classes.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Designed interactive e-learning modules for professors and teachers, expanding access to training resources and fostering a culture of continuous learning.
Education
Master of Arts - Pastoral Theology
Saint Mary of The Woods College
Saint Mary Of The Woods, IN05.2011
Skills
Strategic Planning
Verbal and written communication
Strategies and goals
Budget Management
Program Management
Charismatic Leader
Time Management
File Management
Service-oriented mindset
Tech-Savvy
Hobbies
Avid quilter beginning with my Grandmother when I was young. I have created and donated several quilts to the Sisters of Providence for raffels or silent auctions.
Award winning Crewel Embroidery artist, winning four Grand Champion ribbons at the Hendricks County Fair as well as blue ribbons.
Amateur watercolor artist.
Timeline
Interim Director, Providence Associates
Sisters Of Providence
02.2012 - Current
Configuration Specialist
Moodlerooms
02.2011 - 01.2012
Configuration Specialist, Integration Trainer
A.N.G.E.L. Learning
06.2003 - 01.2011
Master of Arts - Pastoral Theology
Saint Mary of The Woods College