Debbie Dunbar -Gorman
Rochester,MN
Summary
Dynamic Mortgage Lender with proven success at Alerus, enhancing client relationships and reducing delinquency rates through proactive account management. Expert in loan origination and regulatory compliance, leveraging strong negotiation skills to secure favorable terms for clients. Committed to delivering exceptional service and driving business growth in competitive markets.
Overview
31
31
years of professional experience
Work History
Mortgage Lender
Alerus/Home Federal Savings Bank
11.2020 - Current
- Strengthened customer relationships through effective communication and personalized service throughout the lending process.
- Reduced delinquency rates with diligent monitoring of borrower accounts and proactive intervention when payment issues arose.
- Implemented innovative marketing strategies to attract new clients and expand market share in a competitive environment.
- Developed comprehensive knowledge of various loan programs, including conventional, FHA, VA, USDA, HELOCs, refinances, and reverse mortgages to better serve client needs.
Mortgage Loan Consultant
Wells Fargo & Company
06.1994 - 11.2020
- Provided exceptional customer service throughout the entire loan process, leading to increased referrals from satisfied clients.
- Conducted comprehensive market research to identify new business opportunities, resulting in increased sales leads and revenue growth.
- Negotiated favorable interest rates with lenders on behalf of clients, optimizing their long-term financial stability and maximizing savings.
- Maintained thorough knowledge of industry regulations, ensuring strict compliance during every stage of the mortgage application process.
Education
Bachelor of Business Administration - Finance/Marketing/Management
Mankato State University
Mankato, MN06.1991
Skills
- Documentation review
- Credit analysis
- Loan origination
- Loan processing
- Appraisals
- Underwriting expertise
- Goal oriented
- Residential mortgage lending regulations
- Document analysis
- Document review
- Licensed mortgage loan originator
- Payment collection
- Sales development
- Relationship selling
- Refinancing options
- Data interpretation
- Marketing expertise
- Negotiation tactics
- Financial analysis
- Client account management
- Regulatory compliance
- Underwriting
- Sales forecasting
- Credit checks
- Loan application management
- Application tracking
- Desktop underwriter expert
- Production leadership
- Pre-approval process
- Bankruptcy processes
- Loan product sales
- Closing coordination
- Underwriting support
- Credit evaluation
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Customer service-focused
- Organizational skills
- Active listening
- Microsoft office
- Oral and written comprehension
Timeline
Mortgage Lender
Alerus/Home Federal Savings Bank
11.2020 - Current
Mortgage Loan Consultant
Wells Fargo & Company
06.1994 - 11.2020
Bachelor of Business Administration - Finance/Marketing/Management
Mankato State University
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