Debbie Dunston
Hackensack,NJ
Summary
Experienced Customer Service Representative with 20 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
NY City Housing Authority
11.2023 - 01.2024
- Worked in high pace call center making inbound and outbound calls, problem solving, assisting tenants with submitting work orders for repairs in their apartments, worked with FDNY and NYPD regarding elevator issues, gas leaks, fires and other emergency issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
Certified Flagger
Area Wide Protection
03.2023 - 08.2023
- I set up road equipment for companies protecting the clients as they perform their duties on roadways, major streets, back streets, residential blocked, making sure everyone is safe and protected
- Improved traffic control efficiency by effectively directing vehicles through construction zones and roadwork areas.
- Enhanced public safety by diligently monitoring traffic patterns and adjusting flagging signals accordingly.
Onboarding Specialist
BC Forward
07.2022 - 09.2022
- Contract Agent under supervision of UPS, HR Dept assisting New Agents, and Rehires with the on boarding process for Upcoming Peak Season, made sure all paperwork were properly filled out, scheduled road tests, scheduled physicals, handled same day problems, provided excellent customer service.
- Enhanced employee engagement by designing and implementing comprehensive onboarding programs.
- Streamlined new hire processes by developing efficient task workflows and checklists.
Customer Service Representative
Visiting Nurse Service. NY - New York, NY
02.2022 - 06.2022
- Assisted members with escalating claims, writing grievances, scheduling trips, ordering medical supplies, setting up in house visits with doctors, provide excellent customer service, problem solving, assisting families with choosing Home Health Aide Agencies that would provide the best care for their loved Ones.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
PSE Mail Processing Clerk
Teterboro Post Office
11.2021 - 01.2022
- Scanning packages, processing packages, sorting packages, preparing packages for mail carriers to deliver to residents in NJ
- Provide excellent customer service.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
Customer Service Representative
Global Contact Solutions
03.2019 - 11.2021
- Contractor working with MTA Access A Ride
- Scheduling trips for people with disabilities, filing, solve problems, provide excellent customer service to all passengers, answering questions, work with different carriers to ensure that all pass are traveling in safe vehicles, making sure that all rules and regulations are met with passengers and drivers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Sorter
UPS
10.2017 - 03.2019
- Load, pack, check packages
- Ensure packages contain no explosives, metals, corrosive materials, flammable liquids, any gases
- Cleared packages to be transported to the airport and loaded on UPS aircrafts
- Handle packages ranging from 1lb - 65lbs
- Enhanced sorting efficiency by implementing innovative techniques and strategies.
- Streamlined workflow for improved productivity and time management in sorting tasks.
Housekeeping
Immacuclean Cleaning
03.2015 - 02.2017
- Attend to hotel rooms to sanitize and reset rooms
- Cleaned rugs and carpets, lounges, toilets, and lobbies; organized and folded linens
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Held daily meetings with front desk and housekeeping personnel to discuss arrivals, departures, special requests from guests and operational challenges.
Laundry attendant
Cleaning Operator, Managed By Q
12.2015 - 11.2016
- Post construction cleaning
- Event clean up
- Commercial cleaning of offices
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
Cleaning Specialist
Great Green Cleaning
09.2014 - 03.2016
- Disinfected equipment and supplies using steam-operated sterilizers
- Cleaned rugs and carpets, lounges, toilets, and lobbies; organized and folded linens
- Upholstered furniture and draperies using vacuum cleaners and shampooers
- Improved cleanliness and sanitation by performing thorough cleaning tasks on a daily basis.
- Maintained a safe environment for clients by adhering to strict cleaning protocols and guidelines.
Sales Associate
Burlington Coat Factory
09.2012 - 07.2014
- Swept and mopped floors, cleaned bathrooms and fitting rooms throughout the store
- Unloaded pallets with merchandise and moved merchandise to the appropriate location
- Addressed customer inquiries and maintained accurate sales records
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate Degree - Human Health Services
Ultimate Medical Academy
Clearwater, FL03.2025
High School Diploma -
George Westinghouse High School
Brooklyn, NY06.1988
Skills
- Call Management
- Report Generation
- Consultative Sales
- Data Collection
- Service Recommendations
- Customer Service
- Account Updating
- Payment Processing
Timeline
Customer Service Representative
NY City Housing Authority
11.2023 - 01.2024
Certified Flagger
Area Wide Protection
03.2023 - 08.2023
Onboarding Specialist
BC Forward
07.2022 - 09.2022
Customer Service Representative
Visiting Nurse Service. NY - New York, NY
02.2022 - 06.2022
PSE Mail Processing Clerk
Teterboro Post Office
11.2021 - 01.2022
Customer Service Representative
Global Contact Solutions
03.2019 - 11.2021
Sorter
UPS
10.2017 - 03.2019
Laundry attendant
Cleaning Operator, Managed By Q
12.2015 - 11.2016
Housekeeping
Immacuclean Cleaning
03.2015 - 02.2017
Cleaning Specialist
Great Green Cleaning
09.2014 - 03.2016
Sales Associate
Burlington Coat Factory
09.2012 - 07.2014
Associate Degree - Human Health Services
Ultimate Medical Academy
High School Diploma -
George Westinghouse High School
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