Debbie Dunston
East Orange ,NJ
Summary
Safety oriented construction Flagger with skills cultivated in traffic management. Master of signaling techniques as issued by Manual on Uniform Traffic Control Devices. Acquainted with early hours and late evening work. Available at any time and place with sterling record of safety and efficiency. Dedicated crew member ready for new challenges every day. Observant Job Title confident in managing pedestrian crossings and controlling traffic. Maintains safety by preventing accidents and reporting unsafe behavior. Fully versed in road rules and school policies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Restroom Attendant
Madison Square Garden, MSG
03.2023 - Current
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Handled hazardous cleaning supplies to remove dirt, dust, grease, and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
Customer Service Representative
New York City Housing Authority
11.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Certified Flagger
Area Wide Protective Inc.
04.2023 - 07.2023
- Used flagging tools such as stop and slow paddle and red flag.
- Controlled flow of automotive traffic under direction of project supervisor.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Professionally communicated with motorists stuck in stopped traffic.
- Familiar with use of hand signaling procedures.
- Patiently directed motorists towards detours and alternate routes.
- Calmly managed clearing of path during passage of emergency vehicles.
- Controlled drivers' speed, movement and routes with hand signals and signs.
- Prevented traffic intrusion onto construction sites and protected workers.
- Escorted pedestrians and young children across streets near school.
- Attended to needs and safety of pedestrians by stopping traffic at crossing locations.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
Onboard Specialist (Remote)
BC Forward
07.2022 - 09.2022
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Offered technical support and troubleshot issues to enhance office productivity.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Maximized quality assurance standards and controlled downtime to meet revenue targets.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Customer Service Representative
Visiting Nurse Services Of New York
02.2022 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Mail Processing Clerk
Teterboro Post Office
11.2021 - 01.2022
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
Customer Service Representative
Global Contact Solutions
03.2019 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Sorter
UPS
10.2017 - 03.2019
- Utilized sorting systems to sort items fast and accurately.
- Stacked items according to weights, sizes, types, and picking priorities.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Followed company policies and procedures to produce consistent work results.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Inspected items for damage or defects before sorting as part of quality control process.
- Operated pallet jacks to move large and heavy items for sorting.
- Used hand-held scanner to enter data product information.
- Used hand-held scanners to sort items into specific categories.
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
Housekeeper
Immacuclean Cleaning
03.2015 - 02.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
Education
Associates - Human Health
Ultimate Medical Academy
Clearwater, FLHigh School Diploma - Electrical, Electronics And Communications Engineering
George Westinghouse HS
Brooklyn, NY06.1988
Skills
- Site Installations
- Student Assistance
- Project Direction
- Recognition of Traffic Hazards
- Pedestrian Crossing
- Reading Comprehension
- Customer Satisfaction
- Customer Inquiries
- Handheld Devices
- Quality Assurance
- Traffic Direction
- Team Meetings
- Pedestrian Escorts
Timeline
Customer Service Representative
New York City Housing Authority
11.2023 - 01.2024
Certified Flagger
Area Wide Protective Inc.
04.2023 - 07.2023
Restroom Attendant
Madison Square Garden, MSG
03.2023 - Current
Onboard Specialist (Remote)
BC Forward
07.2022 - 09.2022
Customer Service Representative
Visiting Nurse Services Of New York
02.2022 - 06.2022
Mail Processing Clerk
Teterboro Post Office
11.2021 - 01.2022
Customer Service Representative
Global Contact Solutions
03.2019 - 11.2021
Sorter
UPS
10.2017 - 03.2019
Housekeeper
Immacuclean Cleaning
03.2015 - 02.2017
Associates - Human Health
Ultimate Medical Academy
High School Diploma - Electrical, Electronics And Communications Engineering
George Westinghouse HS
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