Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
74
74
years of professional experience
Work History
Tutor
Volusia Literacy Council
Daytona Beach, Florida
04.2022 - Current
Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Taught and assisted students in GED in reading, math, and other subjects by creating tailored sessions plus strategy lessons on subject matter.
Met with students and discussed educational goals and expectations.
Worked with special needs student with disabilities such as blindness.
Adjunct Instructor, Reading
Jacksonville University
Jacksonville, FL
08.2015 - 12.2022
Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
Developed goals and realistic plans for achieving each target.
Performed assessments and analyzed results to spot students in need of further help.
Built positive and productive relationships with teachers to drive improvements to reading programs.
Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
Transitioned course material and applied technological options for online and course-related software for [Subject] and [Subject].
Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.
Participated in school retention initiatives by providing regular, accurate and timely feedback to students and school concerning academics, behavior and attendance.
Academic and Life Coach
Debbie East Coaching
Remote, FL
12.2019 - 12.2021
Helped clients build life management and coping skills to handle daily needs and specific stressors.
Encouraged clients to set and achieve reasonable goals on weekly basis.
Facilitated sessions and learning discussions to further objectives.
Connected clients with available resources to improve plan success.
Developed goal-oriented strategies to improve and focus clients' attention on how to achieve their goals.
Department Manager
Carson Pirie Scott & Co
Peoria, IL
05.1981 - 05.2017
Helped open new store.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Communicated with managers of other departments to maintain transparency.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Analyzed and interpreted store trends to facilitate planning.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Program Coordinator and Adjunct Instructor
Ivy Tech Community College
Columbus, IN
01.2009 - 05.2015
Provided ongoing direction and leadership for program operations.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Organized and managed program development from conception through successful execution.
Designed program implementation and maintenance plan.
Assisted with community resources for healthcare and mental health.
Gathered and organized printed materials required for program participation.
Reserved classrooms and meeting rooms across campus for program activities and managed room list.
Tracked department course registrations and class lists via [Type] software.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Associate Instructor/Adjunct Instructor
Indiana University, Bloomington
Bloomington, IN
01.2000 - 12.2008
Assisted in monitoring trainee performance to identify gaps in training.
Contributed to creation of training materials such as handouts, scripts and website content.
Provided training and onboarding to new [Type] staff on use of [Software] and [Software].
Maintained effective, consistent communication with managers, peers and other resource groups.
Conducted assessments of employee understanding and performance.
Devised new methods of imparting information in order to increase engagement and retention.
Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
Created lesson plans for courses, modifying throughout year to meet time constraints and specific interests of class.
Created syllabus and instructional plans for each class session in accord with stated course objectives.
Taught diverse student population by employing various learning styles and abilities.
Assisted and identified at-risk students to eliminate student barriers to learning.
Stayed abreast of developments within [Area of study] to improve curriculum, develop new research and share with colleagues and students
Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
Guided students in researching, structuring and presenting debate case.
Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
Participated in various campus memberships at each assigned school to promote academics and faculty development.
Lead Teacher, Bilingual/Dual Language EC
First Christian Church Preschool
Columbus, IN
01.2004 - 05.2004
Introduced new software into classrooms, enhancing student comprehension and improving test scores.
Created after-school program to enhance student involvement in school processes.
Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
Oversaw work of teaching team to optimize student education.
Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
Worked with staff to raise funds new classroom technology and trained teachers on use.
Planned and implemented different daily activities to enhance overall development and growth of every student.
Increased student involvement in program offerings through strategic redesign of program processes and methods.
Substitute Teacher, K-12
Bartholomew Consolidated School Corporation
Columbus, IN
08.1993 - 12.1997
Integrated existing and new technology into classroom to help provide creative and fun learning environment.
Supervised lunchroom and recess activities.
Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
Administered and graded tests and quizzes and reported performance to primary teacher.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
Developed rules and set goals to maintain order in classroom.
Administered standardized assessments with strict requirements and documented information in permanent records.
Upheld classroom routines to support student environments and maintain consistent schedules.
Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Took notes and prepared reports on school day activities to provide to primary teacher.
Provided instruction for students in core subject areas.
Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Membership Services Coordinator, Office Secretary
Alpha Phi International Fraternity
Evanston, IL
08.1983 - 07.1985
Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
Received incoming mail and evaluated and distributed correspondence requiring priority attention.
Produced highly accurate internal and external letters and memoranda.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Received and routed business correspondence to correct departments and staff members.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Provided clerical support to company employees by copying, faxing and filing documents.
Department Manager, Children's Dept-Infant & Girls
F & R Lazarus (now Macy's)
Indianapolis, IN
01.1980 - 05.1981
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Coached sales associates in product specifications and selling techniques, significantly increasing customer satisfaction ratings.
Communicated with managers of other departments to maintain transparency.
Support Staff
Center For Research In Business
Terre Haute, IN
06.1978 - 12.1979
Answered telephone and assisted callers by providing information or directing to appropriate employee.
Assisted employees with making copies, sending faxes and filing paperwork.
Attended training sessions to stay updated on procedures and services.
Communicated with clients on behalf of staff to relay messages and information.
Opened office by unlocking doors, turning on lights and setting up facility for business.
Assisted coworkers and staff members with special tasks on daily basis.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Successfully completed special projects to exceed goals of both [Type] department and overall organization.
Installment Loan Operations Clerk/Comptroller
Terre Haute First National Bank
Terre Haute, IN
07.1976 - 07.1978
Reviewed and validated details of loan applications and closing documentation.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Set up, stored and updated customer files, department records and regulatory paperwork.
Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Maintained energy and enthusiasm in fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
Filed completed loan applications with underwriting and made approval or denial recommendations.
Sales
Meis Department Store (now Bon Tons)
Terre Haute, IN
07.1973 - 07.1975
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Maintained customer satisfaction with quick and professional handling of product returns.
Processed product returns and assisted customers with other selections.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Completed orders and organized product deliveries to meet customer timetables.
Tracked stock using company inventory management software.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
Associate of Science - Life Science
Cottey College
Nevada, MO
Master of Science - Education: Reading And ESL
Indiana University Bloomington
Bloomington, IN
Ph.D. - Education
Indiana University
Bloomington, IN
Skills
Complex Problem-Solving
English as a Second Language
Lesson Plan Implementation
Conscientious and Detail-Oriented
Learning Outcomes Tracking
Individual and Small Group Instruction
Remote Assistance
Teaching Foundational Study Skills
Academic Support Services
Group and Individual Instruction
Educational Activities
Adult Education
Timeline
Tutor
Volusia Literacy Council
04.2022 - Current
Academic and Life Coach
Debbie East Coaching
12.2019 - 12.2021
Adjunct Instructor, Reading
Jacksonville University
08.2015 - 12.2022
Program Coordinator and Adjunct Instructor
Ivy Tech Community College
01.2009 - 05.2015
Lead Teacher, Bilingual/Dual Language EC
First Christian Church Preschool
01.2004 - 05.2004
Associate Instructor/Adjunct Instructor
Indiana University, Bloomington
01.2000 - 12.2008
Substitute Teacher, K-12
Bartholomew Consolidated School Corporation
08.1993 - 12.1997
Membership Services Coordinator, Office Secretary
Alpha Phi International Fraternity
08.1983 - 07.1985
Department Manager
Carson Pirie Scott & Co
05.1981 - 05.2017
Department Manager, Children's Dept-Infant & Girls