Front of the House Manager
Steamers Restaurant&Bar
Ketchikan, Alaska
04.2006 - 01.2021
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Utilized [Software] and [Software] to create detailed employee training handbook to set standards for each position.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
