Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Fitzsimons

Wesley Chapel,FL

Summary

Proven to enhance data accuracy and guest satisfaction, I excel in fast typing and exceptional customer service. At Sigtrack and Hilton Worldwide, I surpassed standards by identifying errors and streamlining processes, significantly boosting efficiency. My dedication to detail and proactive problem-solving consistently improves operational outcomes.

Overview

22
22
years of professional experience

Work History

Data Entry Clerk

Sigtrack
05.2022 - Current
  • Organized, sorted, and checked input data against original documents.
  • Followed established procedures to enter and process data correctly.
  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Contributed to project success, meeting all data entry deadlines without compromising quality.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified data files prior to entry to maintain high data accuracy.
  • Used computer software to store and retrieve data.
  • Compared transcribed data with source document to detect and correct errors.

Guest Teacher

Pasco County Schools/ESS
01.2003 - Current
  • Answered questions from students regarding instruction material.
  • Instructed students in lesson plans that had been created by teacher.
  • Provided constructive feedback on assignments, helping students refine their understanding of key concepts and improve their work quality over time.
  • Promoted positive learning environment in classrooms for students in grades kindergarten to 12.
  • Managed classrooms of up to 30 students in schools in Wesley Chapel.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Work At Home Guest Assistance Specialist

Hilton Worldwide
01.2013 - 09.2020
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Handled payment transactions accurately, ensuring swift processing and enhanced security measures were adhered to for the protection of sensitive data.
  • Assisted guests with special needs, ensuring a comfortable and enjoyable experience.
  • Organized events and activities for guests, increasing engagement and enhancing their stay.
  • Participated in ongoing professional development workshops and training sessions to stay current on industry trends, best practices, and new tools for improving guest experiences.
  • Facilitated smooth communication between departments, improving overall hotel operations and guest satisfaction.
  • Proactively addressed potential issues before escalating into major problems by closely monitoring guest interactions with other staff members or noticing changes in behavior patterns that could signal dissatisfaction or discomfort.
  • Managed reservation inquiries efficiently, resulting in increased bookings and revenue growth.
  • Gathered valuable feedback from guests through surveys or informal conversations, helping management adjust offerings as necessary for continuous improvement efforts.
  • Resolved guest complaints professionally, resulting in improved overall satisfaction ratings.
  • Exceeded performance metrics consistently by delivering prompt and courteous assistance at all times.
  • Maintained updated knowledge of hotel policies and procedures, ensuring accurate information was provided to guests when needed.
  • Enhanced guest satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Provided personalized recommendations for local attractions, contributing to positive guest experiences.
  • Coordinated room assignments based on specific guest requests, maximizing satisfaction levels during their stay.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

Associate of Arts - Business

Nassau Community College
Garden City, NY
06.1992

Skills

  • Data Entry
  • Fast Typing Speed
  • Customer Service-Oriented
  • Independent worker
  • Word Processing
  • Data Processing
  • Proofreading
  • Bookkeeping
  • Identifying errors
  • Data Entry Software

Timeline

Data Entry Clerk

Sigtrack
05.2022 - Current

Work At Home Guest Assistance Specialist

Hilton Worldwide
01.2013 - 09.2020

Guest Teacher

Pasco County Schools/ESS
01.2003 - Current

Associate of Arts - Business

Nassau Community College

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Deborah Fitzsimons