Debbie Flowers
Twentynine Palms,CA
Summary
Proactive office assistant with a proven ability to manage administrative tasks effectively. Skilled in data entry, file maintenance, and providing exceptional customer service. Ready to leverage expertise to streamline operations and enhance team efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Assistant
County of San Bernardino
Yucca Valley, California
05.2025 - Current
- Assisted staff with daily administrative tasks and office organization.
- Prepared and maintained office documents using standard software applications.
- Managed incoming calls and directed inquiries to appropriate departments.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered phone calls and directed them to appropriate personnel.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Managed inventory of office supplies and placed orders when needed.
- Copied, sorted and filed records of office activities and business transactions.
Life Insurance Agent
Primerica
Palmdale, California
03.2023 - Current
- Assisted clients in understanding life insurance policy options and benefits.
- Educated clients about policy terms, conditions, and exclusions clearly.
- Collaborated with team members to streamline client onboarding processes.
- Attended training sessions to stay updated on industry trends and regulations.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Communicated with clients to understand needs and identify best policies for each case.
- Offered policy guidance and management to promote asset protection.
- Exceeded company sales goals for new policies.
Tax Preparer
Apple valley Tax
Apple Valley, California
01.2014 - 06.2014
- Prepared individual and business tax returns using tax software tools.
- Reviewed financial documents for accuracy and compliance with tax regulations.
- Organized client files and maintained detailed records for future reference.
- Maintained accurate records of all client transactions and filings.
- Assisted customers with any questions they had about their taxes or filing status.
- Compiled data from clients to accurately complete tax forms.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Ensured that all applicable deadlines were met when submitting documents.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
Education
High School Diploma -
North Hollywood High School
North Hollywood, CA06-2013
Skills
- Data entry
- Verbal communication
- File maintenance
- Clerical support
- File organization
- Mail handling
- Strong problem solver
- Document management
Certification
- Gaurd card
- Microsoft 365 -Excel -Beginner
- Microsoft 365-Power BI-Intermediate
- Microsoft 365 -Excel-Advanced
Timeline
Office Assistant
County of San Bernardino
05.2025 - Current
Life Insurance Agent
Primerica
03.2023 - Current
Tax Preparer
Apple valley Tax
01.2014 - 06.2014
High School Diploma -
North Hollywood High School
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