Debbie Fussell

• Interacted with customers by phone, email, or in-person to provide information.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Submitted daily hospital claims to include claim scrubbing for claims related issues. Coordinated with various providers & hospital departments when needed for claims resolution.

Scheduling of patients for upcoming physical therapy appointments to include all aspects of patient registration.

Verification of insurance coverage prior to patient appointments.

Coordinated with medical providers regarding scheduling or needed documentation.

Worked monthly aged trial balance reports for outstanding insurance claims & customer balances.

Answered all incoming calls for the clinic.

• Worked with outside entities to resolve issues with billing, claims and payments.
• Contacted patients after insurance was calculated to obtain payments.
• Electronically submitted bills according to compliance guidelines.
• Posted payments and processed refunds.