Debbie Godenzi
Document Control Specialist
Everett,WA
Summary
Proven track record in enhancing operational efficiency and patient safety at Philips Healthcare, leveraging expertise in SharePoint, SAP, and meticulous documentation. Skilled in fostering cross-functional collaboration and driving quality control efforts, demonstrated through successful audit support and innovative problem-solving. Excel in communication and technical support, significantly improving customer and client experiences.
Overview
32
32
years of professional experience
Work History
Document Control Support
Philips Healthcare
03.2008 - Current
- Supported quality control efforts through proper documentation of processed materials according to industry standards.
- Enhanced patient safety through strict adherence to infection control protocols, proper medication administration practices, and meticulous documentation standards.
- Collaborated with external auditors during annual audit processes, providing necessary documentation and support for a smooth review.
- Improved operational efficiency by creating detailed FAQs and support documentation, reducing volume of repeat inquiries.
- Owner of the Service Ops Document Island SharePoint site and managing team memberships. Communicate critical documentation, additions, and revisional changes, to the Service Operations team, Suzhou, Shyft, and Plexus repair centers.
- Plan the shop repair schedule using Master Scheduler/Heijunka Box portion of the Repair Management System (RMS) process managing and implementing the shop Repair Plan schedule.
- Worked in the Media Duplication center creating SW flash drives, CD/DVD media, Proms, and hard drive SW loads.
Helpdesk Analyst • IT Support
Rockwell Institute
01.2004 - 03.2008
- Supported online real estate training courses for all western Washington broker students certification. Provided technical support and audited online courses to ensure compliance for the largest real estate certification school in Washington state.
- Identified and resolved problems through root cause analysis and research.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed real estate course and received certified WA. real estate brokers license.
Territory Sale Manager
Adaptive Engineering Labs
01.2003 - 04.2004
- Responsible for building and maintaining relationships into repeat sales for independent rehab equipment dealers in the Midwest. Included travel, calling customers, order processing, and representing national trade shows.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Systems Analyst
ATL/Philips Healthcare
01.1993 - 04.2003
- Troubleshoot, diagnose, and resolve hardware and software related issues as part of the IT Helpdesk team.
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided client support on system operation and troubleshooting.
- Created network and email accounts and trained Bothell new hires.
- Supported 1800 clients and coordinated desktop services for the Philips campus. Facilitated moves, adds, and changes for the Bothell Philips campus.
Education
High School Diploma -
Shorelin High School
Shoreline, WA05.1980
Skills
Created a SharePoint site for Philips employees and third party vendors to access BOMS and documentation Helped to create a VCN notice memo form template, and desk procedure for third party contacts Communicate critical documentation, for all add and revisionary changes for the Service Operations repair center Maintains CN/CIP tracking of all Service related changes
- Proficient in MS office, Word, Excel, PowerPoint, Outlook, OneNote, Visio, Adobe Pro, Expression Web, eMatrix PDM, SAP, Access DB, SharePoint, and Teams
- Research and documentation
Accomplishments
Received Employee of the year on 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Document Control Support
Philips Healthcare
03.2008 - Current
Helpdesk Analyst • IT Support
Rockwell Institute
01.2004 - 03.2008
Territory Sale Manager
Adaptive Engineering Labs
01.2003 - 04.2004
Systems Analyst
ATL/Philips Healthcare
01.1993 - 04.2003
High School Diploma -
Shorelin High School