Deborah Guerrero
Chicago,IL
Summary
Proven Strategic Business Specialist with a track record at True Value Company, enhancing client relations and streamlining processes for increased efficiency. Skilled in data analytics and problem-solving, successfully led teams to execute projects within budget, improving productivity. Demonstrates exceptional teamwork and customer relationship management, driving product and service enhancements.
Overview
39
39
years of professional experience
Work History
Strategic Business Specialist
True Value Company
06.1997 - Current
- Consistently built long-term relationships with existing and new customers.
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
- Proactively addressed escalated customer issues with timely resolutions that also identified root causes for preventative action in the future.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency and productivity across all departments.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Accounts Payable Supervisor
True Value Company
08.1990 - 06.1997
- Processed all vendor invoices promptly in accordance with company policy.
- Troubleshot and resolved escalated issues pertaining to vendor disputes, payment discrepancies or delays in a timely manner, maintaining positive relationships with suppliers.
- Developed strong relationships with vendors, resulting in improved communications and understanding of payment terms.
- Researched all invoices that were past due.
- Interacted with corporate vendors, upper management and peers.
- Participated in software implementation projects designed to automate manual tasks within the Accounts Payable department.
- Optimized cash flow management by proactively scheduling payments based on discounts available or due dates.
- Recruited, interviewed, and hired new accounts payable employees.
- Trained and supported new hires to educate on process flow and interdepartmental procedures.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Accounts Payable Coordinator
True Value Company
07.1987 - 08.1990
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Processed check disbursements and reconciled related ledger.
- Maintained strong working relationships with suppliers, fostering a positive rapport that facilitated smooth communication channels during negotiations or issue resolution efforts.
- Reduced late payment fees through timely and accurate invoice management.
- Increased efficiency of accounts payable team by providing guidance, training, and support to staff members.
- Supported audit processes, gathering necessary documentation to ensure compliance with company policies and regulations.
- Streamlined invoice processing by implementing an efficient filing system.
- Verified validity of charges listed on payment orders for yearly audits.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
Accounts Payable Data Entry
True Value Company
07.1985 - 06.1987
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Processed daily invoices and credit memos.
- Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
Education
Associate of Arts -
Wilbur Wright City College
Chicago05-1983
Skills
- Client relations
- Data analytics
- Risk auditing
- Teamwork
- Problem-solving abilities
- Multitasking
- Reliability
- Team collaboration
- Customer relationship management
- Conflict Resolution
- Business reporting
Timeline
Strategic Business Specialist
True Value Company
06.1997 - Current
Accounts Payable Supervisor
True Value Company
08.1990 - 06.1997
Accounts Payable Coordinator
True Value Company
07.1987 - 08.1990
Accounts Payable Data Entry
True Value Company
07.1985 - 06.1987
Associate of Arts -
Wilbur Wright City College
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