DEBBIE HALE-WHITE

Coordinated admission and release of patients.

Maintained accurate patient charts.

Conducted scanning and documentation of medical records.

Regularly updated details of patient's insurance plans.

Managed scheduling of appointments.

• Collaborated with medical staff to optimize patient satisfaction and safety outcomes
• Ensured quality assurance measures were met through regular audits of patient care documentation
• Maintained accurate records of patient data using Electronic Health Records systems
• Oversaw daily operations of the facility, ensuring that all activities are conducted in accordance with established standards and protocols
• Advised senior management on strategic initiatives related to the operation of the ASC
• Proactively identified opportunities for process improvements that would lead to increased productivity
• Ensured adherence to legal regulations by monitoring compliance activities
• Participated in meetings with other healthcare providers to discuss best practices for improving quality of care
• Met deadlines while maintaining high-quality deliverables
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
• Improved patient access by streamlining registration processes and reducing wait times.

• Performed administrative tasks, such as maintaining records and handling policy renewals
• Set appointments with prospective clients to present suitable insurance packages
• Followed up with clients to determine satisfaction with received services
• Customized insurance programs to suit individual customer needs
• Calculated premiums and established payment method
• Accurately processed payments from customers for policy premiums and other fees associated with the policy
• Built and maintained relationships with clients to support satisfaction
• Submitted forms to obtain binder coverage

• Answered patient questions and fielded complaints to resolve issues
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
• Scheduled and confirmed patient appointments with patients and healthcare professionals
• Maintained awareness of patient temperament in lobby to curtail frustrations or communication issues
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder
• Checked claims for errors, corrected issues and mailed out updated documents

• Reviewed activities regularly to identify opportunities for improvement
• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
• Addressed concerns quickly to avoid lasting issues
• Required minimal oversight to complete job tasks, meeting all deadlines and goals
• Volunteered for and tackled new assignments and tasks to ease staff member burden
• Assisted with accounts having concerns/or needed greater attention for better member experience
• Answered patient questions and fielded complaints to resolve issues
• Coordinated with patients and healthcare professionals to meet patient needs
• Scheduled and confirmed patient appointments with patients and healthcare professionals
• Documented and managed patient information in computer system
• Ran credit card batches and balanced deposits on daily basis
• Maintained awareness of patient temperament in lobby to curtail frustrations or communication issues
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder
• Provided helpful assistance by anticipating and responding to needs of patients and family members
• Checked claims for errors, corrected issues and mailed out updated documents
• Utilized technology and specialized software to maximize productivity
• Maintained knowledge of community services and resources and referred patients to appropriate organizations
• Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions
• Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies

• Provided solutions, recommendations, and replacements with empathy and positive feedback
• Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer
• Promoted opportunities for process improvements and supported key initiatives
• Answered incoming calls and assisted customers with questions
• De-escalated customer complaints using specialized communication techniques
• Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions
• Trained and developed new team members on customer service initiatives and operational procedures

• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
• Managed office inventory and placed new supply orders
• Implemented and maintained company protocols to facilitate smooth daily activities
• Used judgment and initiative in handling confidential matters and requests
• Prepared meeting agendas and recorded and transcribed minutes
• Monitored payments due from clients and promptly contacted clients with past due payments

• Inspected technical support performance records for areas of possible improvement and unacceptable delays, generating potential solutions for discovered issues
• Collaborated with staff, users, and management to establish requirements for new systems or modifications
• Troubleshot problems and corrected quickly
• Daily handle of clients/management concerns
• Resolved conflicts/resolutions on files quickly/accurately

• Sold various insurance policies to customers based on risk tolerance
• Sold various types of insurance policies to individuals and businesses, including life, automobile, and property insurance
• Established payment methods with clients and accurately calculated premiums
• Received binder coverage by contacting underwriters and submitting necessary forms
• Always sought new clients by generating lists of prospects and networking within community
• Built customized insurance programs to suit individual customers
• Met with potential clients to listen to needs, understand financial resources