Debbie Hardnett
Baton Rouge,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Care and Retail Manager
Girl Scouts Louisiana East
10.2016 - Current
- Provide daily supervision of assigned staff ensuring all job duties are properly executed and policies followed.
- Communicate timely with supervisor and internal/external team members the department work plan, tasks, and appointments to ensure availability and to limit scheduling conflicts.
- Managed approximately 40 emails and incoming calls per day from customers.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Healing Hands Home Health
Administrative Assistant
06.2015 - 10.2016
- Scheduled appointments for patients
- Received, recorded, and filed medical payments for patient accounts.
- Responded to customer requests for products, services, and company information.
- Contacted customers regarding unpaid and underpaid accounts.
- Commuted to Doctors' offices to obtain signatures on reports for billing purposes.
Office Manager
Cathy's Tax Professionals, LLC
11.2007 - 05.2016
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to IRS regulations to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Prepared individual, business, and sales tax reports for clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Tara High School
Baton Rouge, LA05.1994
Skills
- Customer Service
- Client Account Management
- Medical Records
- Complaint resolution
- Scheduling
- Patient observation
- Client Retention
- Team Building
Timeline
Customer Care and Retail Manager
Girl Scouts Louisiana East
10.2016 - Current
Healing Hands Home Health
Administrative Assistant
06.2015 - 10.2016
Office Manager
Cathy's Tax Professionals, LLC
11.2007 - 05.2016
High School Diploma -
Tara High School
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