Debbie Harjo
Bella Vista,AR
Summary
Loan Counselor skilled at working independently under tight deadlines. Trained in entry-level management leadership and customer service.
Overview
13
13
years of professional experience
Work History
Loan Officer & New Accounts
USE Credit Union
San Diego , CA
10.2011 - 07.2017
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Recommended loan approvals and denials based on customer loan application reviews.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Created reports on deteriorating trends and fiscal year-end losses.
- Advised clients on mortgage, education and personal loans.
Assistant Branch Manager
West Comm Federal Credit Union
San Diego , CA
06.2004 - 09.2011
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed branch size of 12 full and part-time employees.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 4-member team.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
Education
High School Diploma -
Chula Vista Senior High School
Chula Vista, CA06.1974
Skills
- Problem Solving
- Automated Underwriting System (AUS)
- Referral Network Development
- Payment Schedule Computation
- Customer Relations
- Application Review
- Loan File Maintenance
- Complaint Handling
- Credit History Review
- Loan Feasibility Assessment
- Customer Service
- Cash Handling
Timeline
Loan Officer & New Accounts
USE Credit Union
10.2011 - 07.2017
Assistant Branch Manager
West Comm Federal Credit Union
06.2004 - 09.2011
High School Diploma -
Chula Vista Senior High School