Debbie Harrison
SARGENT,TX
Summary
Proven Office Manager with a track record of enhancing efficiency at Cactus Comfort Services AC/Heating by streamlining office operations and leveraging exceptional organizational skills. Expert in office administration and customer service, demonstrated through improved client relations and efficient scheduling coordination. Achieved a significant reduction in dispatch errors through meticulous data entry and process optimization. Arranged travel plans, reservations etc.
Overview
49
49
years of professional experience
Work History
Office Manager
Cactus Comfort Services AC/Heating
03.2009 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
Receptionist/Dispatcher/Data Entry Clerk
Miracle Air
07.1997 - 09.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed customer accounts and invoicing.
Receptionist/Dispatcher
Servomation Corp
01.1978 - 01.1980
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Receptionist/Dispatcher
Hormel Foods
01.1975 - 01.1978
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Gainesville High School
Gainesville, FL06.1977
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Scheduling
- Scheduling Coordination
- Meeting planning
- Travel Coordination
Timeline
Office Manager
Cactus Comfort Services AC/Heating
03.2009 - Current
Receptionist/Dispatcher/Data Entry Clerk
Miracle Air
07.1997 - 09.2004
Receptionist/Dispatcher
Servomation Corp
01.1978 - 01.1980
Receptionist/Dispatcher
Hormel Foods
01.1975 - 01.1978
High School Diploma -
Gainesville High School
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