Debbie Harry
Ajax
Summary
Dynamic professional with extensive experience at Home Depot, excelling in rental management and customer satisfaction. Proven track record in inventory control and conflict resolution, enhancing team performance and client relations. Skilled in staff supervision and training, fostering a collaborative environment that drives results and boosts service quality.
Overview
1
1
year of professional experience
Work History
Pro/ Tool Rental Supervisor
Home Depot
03.2025 - Current
- Coordinated rental operations to ensure smooth transition between clients.
- Managed inventory for maximizing availability and reducing downtime.
- Improved customer satisfaction by resolving disputes and handling inquiries promptly.
- Supervised team of rental agents, ensuring adherence to company policies.
- Developed training materials for enhancing staff knowledge and performance.
- Handled customer complaints professionally to maintain reputation and trust.
Customer Service Supervisor
Home Depot
04.2024 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
Education
High School Diploma -
Maplewood High
ScarboroughSkills
- Rental management
- Inventory control
- Staff supervision
- Customer satisfaction
- Team leadership
- Shift scheduling
- Contract negotiations
- Conflict resolution
- Cost management
Timeline
Pro/ Tool Rental Supervisor
Home Depot
03.2025 - Current
Customer Service Supervisor
Home Depot
04.2024 - Current
High School Diploma -
Maplewood High
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