Debbie Hathaway
Louisville,Kentucky
Summary
Accomplished employee benefits professional with 20 years of experience in the employee benefits industry, demonstrating a strong work ethic, commitment, discipline, credibility, and professionalism. Adept at managing multiple tasks and seeking value added solutions via effective written and verbal communication with a positive, friendly attitude. Detail-oriented achiever driven to exceed expectations with a stellar work ethic while excelling through various challenges and requests. Knowledge of corporate compliance, team building, revenue growth, customer service, claims, sales operations, computer applications, and problem resolution.
Overview
20
20
years of professional experience
Work History
Account Executive & Manager / Employee Benefits
Insuramax, Inc.
11.2019 - Current
- Interact with clients on a day-to-day basis while developing and maintaining relationships with both C-suite and human resources management
- Analyze, evaluate, and market medical, dental, vision, life, disability, accident, cancer, and critical illness policies
- Negotiate terms, coverage limits and pricing with vendors and develop good carrier relationships
- Oversee implementation of new business and renewals
- Use online carrier systems to develop proposals, prepare renewal information, update plan comparisons, and recommend plan placement
- Prepare presentations, communication materials, and calendar invites
- Conduct annual open enrollment meetings for clients
- Initiate annual client compliance audits such as CMS creditable disclosure & annual employee notices
- Anticipate client needs and identify the strategies to solve them
- Provide resolution support and oversight of employee issues (billing, enrollments, claims)
- Keep clients apprised of appropriate industry trends and events, including state and federal regulatory issues
- Have indirect supervision of the account manager, delegate and review work for accuracy, act as a mentor and ensure client deliverables are completed timely and accurately
- Ensure all client data is entered into CRM System (EPIC) in a prompt manner
- Work with sales executives to develop and execute client strategy plans and benefits
- Knowledge of benefits administration, Affordable Care Act, COBRA, industry trends, carrier products and services
- Ability to work independently and with a team
- Effective time management and decision making skills along with presentation and public speaking abilities
- Strong Microsoft Word, Excel, PowerPoint, Outlook, Publishing, and PDF editing skills
- Accomplishments: Client retention/recognition for outstanding service and audit compliance.
Account Manager / Employee Benefits
The Underwriters Group
10.2011 - 11.2019
- Develop and maintain business relationships with carriers, brokers, producers, prospects, & clients
- Determine and meet client needs via custom benefit designs and cost containment in partial and fully insured arrangements
- Train new department associates and serve as administrative team leader
- Accomplishments: 100% audit compliance and client recognition for outstanding service.
Account Manager / Employee Benefits
Gallagher Benefit Services
09.2007 - 10.2011
- Managed and serviced client accounts in accordance with Federal legislation
- Supervised website projects and built client profiles in Benefit Point
- Adhered to corporate compliance and professional operating standards
- Accomplishments: 100% audit compliance in branch operations with key management recognition.
Product Development & Sales Coordinator
Humana, Inc.
06.1992 - 10.1998
- Collaborated with key management to plan, develop, and implement new membership enrollment policies and procedures
- Educated national market sales managers on enrollment changes and coordinated with sales associates to provide product and broker service support
- Created quotes and proposals for prospects and hired/trained an administrative assistant
- Accomplishments: 20% cost savings through process improvement and team service lead.
Education
Bachelor of Science in Business Management -
University of Kentucky
Lexington, Kentucky05.1992
Skills
- Account Management
- Relationship Building and Management
- Research and Analysis
- Detail Oriented and Organized
- Time Management
- Critical Thinking
Accomplishments
Completion of two courses of the CEBS certification
Outstanding performance and client reviews
Client retention
Revenue growth
Leadership Experience
- National Youth Leaders Conference, Washington, D.C., 1990, 1990
- Sunday School Superintendent, Northside UMC, 2005, 2007
- Cheerleading Coach, Bowen Elementary School, 2009, 2009
Timeline
Account Executive & Manager / Employee Benefits
Insuramax, Inc.
11.2019 - Current
Account Manager / Employee Benefits
The Underwriters Group
10.2011 - 11.2019
Account Manager / Employee Benefits
Gallagher Benefit Services
09.2007 - 10.2011
Product Development & Sales Coordinator
Humana, Inc.
06.1992 - 10.1998
Bachelor of Science in Business Management -
University of Kentucky