Debbie Henderson
Fort Worth,TX
Summary
Dynamic professional with a proven track record at Kinetic Events, enhancing customer satisfaction and team efficiency through exceptional organizational skills and customer relations. Excelled in leadership roles, achieving significant improvements in team performance and client engagement. Skilled in multitasking and problem-solving, adept at fostering collaboration and delivering superior service.
Overview
28
28
years of professional experience
Work History
Staff
Kinetic Events
11.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Participated in team-building activities to foster teamwork and collaboration.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Independent Travel Agent
Inteletravel
09.2019 - Current
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Stayed current on industry trends and destination updates to provide accurate information to clients.
- Provided timely assistance to travelers in need, resolving issues promptly and professionally.
- Organized group tours, managing logistics and ensuring a seamless travel experience for all participants.
- Maximized revenue by upselling additional services such as insurance, excursions, and upgrades.
- Maintained accurate records of client bookings to ensure proper billing and commission tracking.
- Advised clients on best practices for international travel such as visa requirements passport processing procedures.
- Increased repeat business by building strong relationships with clients through excellent customer service.
Team Leader
Kultural Vibez, LLC
04.1997 - Current
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales.
- Secured competitive pricing through effective negotiation strategies with suppliers.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
LVN Charge Nurse
Texas Masonic Retirement Cente
10.2009 - 03.2015
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Oversaw patient conditions, administered medicine, performed interventions and took detailed records.
- Promoted continuity of care by maintaining comprehensive medical records and updating physicians on significant changes in patients'' conditions.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Facilitated smooth transitions between shifts through efficient handoff reports that highlighted critical information for incoming nurses.
- Fostered a positive work environment through mentorship, offering constructive feedback, and recognizing the achievements of fellow nurses.
- Managed patient caseloads effectively by prioritizing needs, delegating tasks appropriately, and collaborating with healthcare professionals.
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
- Updated patient medical records with services provided, health conditions, and response to treatments using [Software].
- Served as charge nurse, caring for patients with serious illnesses.
- Coordinated patient transfers to other facilities.
Education
LVN Graduate - Nursing
Concorde Career College
Arlington, TX10-2009
GED -
R.L. Paschal Highschool
Fort Worth, TX06-1988
Skills
- Cleaning and organization
- Customer relations skills
- Cash handling
- Scheduling and coordination
- Leadership qualities
- Inventory restocking
- Employee mentoring
- Administrative support
- Documentation
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Organizational skills
- Multitasking Abilities
- Time management
- Excellent communication
Timeline
Staff
Kinetic Events
11.2024 - Current
Independent Travel Agent
Inteletravel
09.2019 - Current
LVN Charge Nurse
Texas Masonic Retirement Cente
10.2009 - 03.2015
Team Leader
Kultural Vibez, LLC
04.1997 - Current
LVN Graduate - Nursing
Concorde Career College
GED -
R.L. Paschal Highschool
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