Debbie Henson
Springboro
Summary
To secure a challenging, long term position in a reputable organization to expand my learnings, knowledge, and skills.
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
30
30
years of professional experience
Work History
Patient Care Coordinator
Family Audiology and Hearing Centers
04.2021 - Current
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Managed patient records using electronic health record systems to ensure data accuracy and compliance.
- Provided education on hearing aids and assistive devices, enhancing patient understanding and satisfaction.
- Developed streamlined processes for insurance verification, improving claim approval rates.
SHIPPING AND RECEIVING COORDINATOR
epluno
07.2019 - Current
- Prepare purchase orders. Verify garments against the PO to make sure the items received are correct. Stage the garments for decoration. Package garments for shipping once the decoration has been completed. Ship the orders. (FedEx, UPS, USPS) Make the proper updates in the computer system as the order move from being checked in to decoration and then to shipped. Ship the orders once completed. Send the customers an email notification once their order has shipped. Bulk ship orders that require hangers, tags, labels and sorted by sizes. Fill in where needed.
ASSISTANT PRESCHOOL TEACHER
Bright Beginnings Christian Preschool
05.2016 - 07.2019
- Stepping Stone Extension assistant teacher. ACE before and after school lead teacher. Art teacher for summer camp.
RECEPTIONIST
Dayton Plastics
03.1996 - 06.1998
- Answered 10 line phone system. Greeted customers. Billing, filing faxing, incoming and outgoing mail, light data entry. I left this position to stay at home and raise my 3 children for 18 years.
Education
High School Diploma -
Northridge High School
Northridge, OH06.1992
Skills
- Hard working employee Bringing enthusiasm, dedication and exceptional work ethic Highly responsible and dependable Extremely detailed oriented Outgoing with a dedication to positive customer service
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care
- Patient records management
- Follow-up care
Timeline
Patient Care Coordinator
Family Audiology and Hearing Centers
04.2021 - Current
SHIPPING AND RECEIVING COORDINATOR
epluno
07.2019 - Current
ASSISTANT PRESCHOOL TEACHER
Bright Beginnings Christian Preschool
05.2016 - 07.2019
RECEPTIONIST
Dayton Plastics
03.1996 - 06.1998
High School Diploma -
Northridge High School