Summary
Overview
Work History
Education
Skills
Timeline
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Debbie Herbert

Sheridan,WY

Summary

Talented leader who offers over 30 years of experience . Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Adaptable and enterprising with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

24
24
years of professional experience

Work History

Restaurant Manager

The Pirates Den
Parker, AZ
04.2011 - 04.2014
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • This was on the Colorado River next to Golf Course, we had 2 restaurants and 2 bars. I maintained very large staff from grounds to food. I was there from the opening I ordered all supplies and helped with the design and layout of things. I hired all staff to open the business

Manager

Homer Alaska Charters And Lodging
Homer, AK
09.2000 - 04.2014
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Directed staff and managed annual capital budget.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Restaurant Manager

The Powder Horn Country Club
Sheridan, WY
01.2017 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Prepared for and executed new menu implementations.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.

General Manager

Open Range Bar & Grill
Sheridan, WY
05.2014 - 01.2017
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted business through participation in and sponsorship of community events.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Managed 12-person team of cooks and back of house staff for high-end restaurant.

Education

J.D. - Business Law

Concord Law School
Los Angeles, CA
08.2020

Associate of Arts - Business Administration And Management

Northern Wyoming Community College District - Sheridan College
Sheridan, WY
05.1979

Skills

  • Training and Onboarding
  • Profit Optimization
  • Delegating Assignments and Tasks
  • Money Handling
  • Problem Solving
  • Inventory Management
  • Scheduling Staff
  • Building Maintenance
  • Staffing and Sales Reporting
  • Recruitment and Hiring
  • Labor and Overhead Cost Estimation
  • Employee Performance Evaluations
  • Documentation and Recordkeeping
  • Supply Ordering and Management
  • POS Terminal Operation
  • Calendar and Scheduling Software
  • Budget Administration
  • Work Planning and Prioritizing
  • Cost Estimation
  • Inventory Management Software
  • Team Leadership
  • Coaching and Mentoring
  • Time Management
  • Written and Verbal Communication
  • Microsoft Office
  • Payroll Administration
  • Liquor Law Compliance
  • Reliable and Responsible

Timeline

Restaurant Manager

The Powder Horn Country Club
01.2017 - Current

General Manager

Open Range Bar & Grill
05.2014 - 01.2017

Restaurant Manager

The Pirates Den
04.2011 - 04.2014

Manager

Homer Alaska Charters And Lodging
09.2000 - 04.2014

J.D. - Business Law

Concord Law School

Associate of Arts - Business Administration And Management

Northern Wyoming Community College District - Sheridan College

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