Debbie Holbrook

Responsible for leading a team , with frequent coaching and feed back , focus on differentiating

performance.

Set expectations with my team on what needs to be done and what successful performance looks like.

Responsible for analyzing business performance .

Review reports and then take action to make a difference .

Responsible for assisting clients , resolve customer concerns and complaints.

Support the execution of monthly sets ,making visual merchandise decisions.

Follow core standards and ensure the salon / store is presenting an engaging and safe environment.

• Oversee 32 salons at assistant,memory care and independent living
• Make sure residents are receiving excellent service along with monitoring staffing .
• Responsible for the support of talent management process for each community .
• Very rewarding experience.

• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Transformed underperforming teams into productive, profitable teams.
• Resolved conflicts promptly to promote positive environment for customers.

• Oversaw salon employee performance, facility cleanliness, and sales.
• Handled employee scheduling and coverage needs during business hours.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Managed cash flow, business transactions, banking, and accounting processes.

Responsible for the day to day task and administrative

duties of a salon .

Responsible for controlling payroll cost .

Goal setting , one on one coaching to individual performance .

Recruiting new talent by building relationships with potential hire .

Responsible for controlling inventory duties .

• Oversaw day-to-day production activities in accordance with business objective,
• .Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Enrolled students for Cosmetology classes ,

Follow state guidelines , rules and policies.

• Handled employee scheduling and coverage needs during business hours.
• Developed , coached and goal setting for team members .
• Recruit new team members and guest .
• Controlled inventory and payroll cost .
• Follow up with customer concerns and complaints .

• Provided support to help students with special needs learn and grow.
• Provided support during classes, group lessons, and classroom activities.
• Supported student learning objectives through personalized and small group assistance.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Prepared students for state board exam .

• Oversaw salon employee performance, facility cleanliness, and sales.
• Handled employee scheduling and coverage needs during business hours.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

• Supervised 20 locations to enforce high-quality standards of operation.
• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Modeled best practices for sales and customer service.
• Coordinated with other district managers to actualize performance improvement .