Deborah Holleran
Binghamton,NY
Summary
Registered Nurse with diverse leadership experience and education including 20+ years as SME and IT Manager for Life Insurance Home Office, 10+ years of Registered Nurse and Leadership experience in Long Term Care of the adult and geriatric population in multiple settings. IC RN Assessor for Long Term Care Insurance assessments. Experienced Supervisor leading team members to successfully meet goals and exceed expectations. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication, listening, and analytical skills.
Overview
31
31
years of professional experience
Work History
Supervisor, Quality Assurance
MAXIMUS NY
03.2022 - Current
- Supervise assigned staff for Denial and Fair Hearings for 13, 000-15, 000 Community Health Assessments monthly and monitor staff goal achievement
- Implement individual/team goals and evaluate progress on Quarterly and Annual basis
- Manage team staffing and weekly payroll documentation
- Monitor staff performance and provide continuous feedback weekly, biweekly and as needed
- Ensure Clinical QA staff maintain updated knowledge of policies and procedures
- Identify areas for Process Improvement and implement as directed
- Participate in Leadership meetings and implement initiatives.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Infection Control Surveyor/COVID Tester/COVID Vaccinator
New York State Department of Health
05.2020 - 02.2022
- Contracted position that utilizes Infection Control training, knowledge and experience for focused Infection Control nursing home inspections related to COVID 19 protocols
- Involved staff observation, record review and findings documentation
- January 2021 to February 2022 Pfizer vaccine support and vaccinator at DOH mass vaccine site location
- DOH COVID-19 Antigen & PCR Tester.
Director, Home Care Services (Interim)
Interim Healthcare agency
06.2020 - 01.2021
- .Oversee and manage registered nursing and certified aide staff of this LHCSA providing home care services to 50+ clients monthly
- Performed mandated In Services
- Create and submit reports and documents for NY TBI and NHTD programs in conjunction with Service Coordinators
- Ensure qualified client care given in accordance with applicable laws, regulations, accepted standards of care as well as internal policies and procedures
- Established departmental performance goals and provided feedback for underperforming areas
RN Home Care and Case Manager
Lourdes at Home Certified Home Health Agency
06.2018 - 11.2020
- Provided physical and mental assessments, wound care, patient educator, IV treatment and access maintenance, phlebotomy, medication management to home bound patients throughout Broome, Chenango, and Tioga counties
- OASIS trained for Start of Care, Resumption of Care, Discharge, Change in Condition assessments
- Collaborated with different disciplines to provide cohesive care to patients
- Reviewed treatment plans against individual goals and healthcare standards
- Optimized program resource utilization to prevent unnecessary hospital admissions
- Worked within Medicare/Medicaid regulations during admissions and discharge planning.
- Monitored changes in clients' conditions to report concerns to supervisor
Assistant Director of Nursing
Willow Point Rehabilitation and Nursing Facility
11.2019 - 04.2020
- Supervision and scheduling of nursing staff including RN, LPN, CNA, Unit Assistant positions
- Responsible for interviewing, hiring, terminating, and disciplinary actions of all nursing positions
- Review 24 hour documentation for change in resident conditions and new orders, investigate reportable incidents, Carepath and IPRO reporting
- MDS reviewer and approver
- Regulation review and policy/procedure creation and update
- CNA Training Program Coordinator
- Facility RN Supervisor/Active QAPI team member.
Director, Assisted Living Program
United Methodist Homes, Hilltop Campus
11.2018 - 04.2020
- Supervision of all nursing positions: RN, LPN, PCA, CHHA, and RCAs
- Responsible for interviewing, hiring, terminating, and disciplinary actions of staff
- NYS UAS certified: UAS reassessments, readmissions, change in resident condition for 29 Assisted Living residents to determine appropriate level of care and care plan generation
- NYSDOH approved HHATP Instructor
- Staff Development Coordinator responsible for providing and monitoring education compliance for 400+ staff, competency sign off, new hire orientation, in-services per DOH regulations
- Active QAPI team member
- Employee Health overseeing and conducting annual physicals for all Skilled Facility Staff, Mantoux administration and interpretation, annual flu vaccinations, incident investigation and reporting.
Director
Susquehanna Home Care Agency
09.2016 - 06.2018
- Managed Home Care agency office and field staff including RN, Scheduling Coordinator, PCAs, HHAs
- QAPI team member
- Grew client billable hours by 400%
- Grew field workforce by 300%
- UAS Certified
- NYDOH approved PCA instructor
- Experience working with MLTCs, Office for Aging, CDPAS programs
- Chairperson Broome County Home Care Coalition 2017.
RN Home Care and Case Manager
Veterans Administration
09.2015 - 09.2016
- Provided physical and mental assessments, wound care, patient educator, IV treatment and access maintenance, phlebotomy, medication management for 30-35 veterans throughout Broome, Chenango, Cortland and Tioga counties
- Reviewed and recorded progress of patients
- Coordinated resources from diverse providers for intervention plans
- Collaborated with various healthcare providers to facilitate delivery of services.
Wound Care and Infection Control RN
Bridgewater Rehabilitation and Nursing Center
09.2014 - 09.2015
- Assess and document wounds and recommend treatments
- Monitor wound status and document characteristics
- QAPI team member
- Monthly HERDS review and reporting for nosocomial infections
- Create and maintain staff/resident line lists
- Facility-wide scheduled competencies and impromptu Infection Control audits.
RN Home Care and Case Manager
Lourdes at Home Certified Home Health Agency
01.2014 - 09.2014
- See June 2018-November 2018 summary
RN Staff Nurse
UHS BGH Sandiford Physical Rehab
01.2013 - 01.2014
- Charge Nurse responsibilities
- FIMS credentialed for CMS reporting
- Holistic approach to restoring independent function to post-acute neurologic and orthopedic conditions
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns
- Administered oral, intramuscular and IV medications to patients and monitored responses
- Coordinated with healthcare team to establish, enact and evaluate patient care plans
- Answered patient questions and provided take-home materials for further information
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Manager, Software and Systems Quality Assurance
Columbian Financial Group
05.1992 - 09.2010
- Reviewed programmer specifications for multiple policy administration system upgrades, modifications and conversions
- Subject Matter Expert for Policy Administration, New Business, Claims, Premium Administration, Information Systems serving as liaison with these areas
- Policy writer and procedure creator
- Project Management
- Business Analysis
- International Insurance Designations: FLMI, FFSI, AIRC, PCS, AAPA, AIAA, ARA, PCS
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Led employee performance reviews and discussed improvement strategies with each team member
- Managed day-to-day operations, including supervision and assignment delegation for 4 member team
- Enhanced team member productivity by improving monitoring systems and motivational strategies
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation
- Defined clear targets and objectives and communicated to other team members.
Education
NYDOH Train-the-Trainer Program for Teaching Adult Learners
Leading Age
12.2019
Wound Ostomy Care Associate
United Health Services, BGH/WMH
05.2013
Associate of Science - Nursing
SUNY Broome Community College
Binghamton, NY12.2012
Associate of Arts - Liberal Arts And General Studies
SUNY Broome Community College
Binghamton, NY09.1992
Skills
- Quality Assurance/ QAPI committee member
- Employee Health and Infection Control coordinator
- Staff management labor practices and regulations
- NYS PCA & HCA Program Instructor
- LHCSA and CHHA Home Care Regulations
- Skilled Nursing Regulation
- Staff Development/ Learning Management Administrator
- UAS/OASIS/MDS
- Proficient in MS Office and Remote working applications
- Data Analytics
- Schedule Development
- Business Development
- Policy Enforcement
- Policy and Procedure Development
- Goal-Oriented
- Process Monitoring and Improvement
- Team Building
- Project Management
- Staff Discipline
- Training and Mentoring
Accomplishments
- Supervised teams of 9-40 highly functioning staff members.
- Collaborated with team of 4 in the development and implementation of Imaging and Workflow system.
- Achieved increased efficiency and staff reduction by introducing process improvement for Fair Hearing appeal tasks.
- Grew LHCSA workforce by 400% with excellent retention rate and low turnover rate.
- Grew LHCSA billable hours and revenue by by $15,000 per month.
- Brought LHCSAs into NYS regulation compliance.
Timeline
Supervisor, Quality Assurance
MAXIMUS NY
03.2022 - Current
Director, Home Care Services (Interim)
Interim Healthcare agency
06.2020 - 01.2021
Infection Control Surveyor/COVID Tester/COVID Vaccinator
New York State Department of Health
05.2020 - 02.2022
Assistant Director of Nursing
Willow Point Rehabilitation and Nursing Facility
11.2019 - 04.2020
Director, Assisted Living Program
United Methodist Homes, Hilltop Campus
11.2018 - 04.2020
RN Home Care and Case Manager
Lourdes at Home Certified Home Health Agency
06.2018 - 11.2020
Director
Susquehanna Home Care Agency
09.2016 - 06.2018
RN Home Care and Case Manager
Veterans Administration
09.2015 - 09.2016
Wound Care and Infection Control RN
Bridgewater Rehabilitation and Nursing Center
09.2014 - 09.2015
RN Home Care and Case Manager
Lourdes at Home Certified Home Health Agency
01.2014 - 09.2014
RN Staff Nurse
UHS BGH Sandiford Physical Rehab
01.2013 - 01.2014
Manager, Software and Systems Quality Assurance
Columbian Financial Group
05.1992 - 09.2010
NYDOH Train-the-Trainer Program for Teaching Adult Learners
Leading Age
Wound Ostomy Care Associate
United Health Services, BGH/WMH
Associate of Science - Nursing
SUNY Broome Community College
Associate of Arts - Liberal Arts And General Studies
SUNY Broome Community College
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