Debbie Howley

• Manage large, complex projects for Contractual Client product delivery within our Enterprise systems and SaaS platform, using PMP methodologies
• Coordinate and manage 50 to 200+ resources across the globe to ensure time zone obstacles are removed and leveraged for the most project efficiency
• Assist the team in adhering to the proven delivery model and to ensure sure the work gets done with quality and on time per the requirements
• Successfully manage Contractual Commitments, including Change Management and Risk Mitigation during all phases of project delivery
• Facilitate communication, address executive questions and concerns, and maintain deadlines
• Train and mentor individuals on best practices to ensure quality and successful delivery
• Schedule and facilitate project status updates, calls, and meetings across departments globally
• Engaged as a subject matter expert in the development of strategic plans for projects of high business complexity
• Directed changes to project scope and cost and implemented appropriate change management processes to keep projects on track
• Maintained schedules to meet key milestones at every project phase
• Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments
• Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goal

Accomplishments

• ServiceBench Client, Implemented our first European/AWS SaaS platform for our first UK Client
• Managed multimillion dollar implementation, over 4+ years with multiple phases, overseeing 200+ resources across the UK, India, Asia and US., Facilitated GDPR approval with Asurion for our first European Client Launch
• Asurion Severity Program, Successfully lead a special team to improve the Major Appliance Customer claim experience., Reduced program severity by $10M and reduced customer escalations from 3.2% of Claims to
• Asurion Retail Transformation Model, Managed the implementation of Retail Transformation platform that was Digital focus, Cloud-based solution that improved online claim experience and reduced call-in volume as per the strategic plan

Performance Awards

• Asurion, Achievers Award, Client Services Team Award, Service Excellence Award, Sprint Nextel, Excellence Award, Nextel Inner Circle, Circle of Excellence Award
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.